Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Arzola

Chicago,IL

Summary

Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.

Overview

12
12
years of professional experience

Work History

Universal Banker II

CIBC BANK US
02.2022 - 12.2024
  • Managed daily operations of bank, branch operations including cash handling and balancing
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Acted as digital ambassador to transition customers into digital solutions
  • Assisted in community awareness events to increase bank outreach and foster new business relationships
  • Expertly hand in customer requests regarding deposits, withdrawals, and loan applications, as well as provided guidance on best financial practices
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.

Teller

BMO HARRIS BANK
12.2015 - 12.2021
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Greeted customers with professionalism and friendly and courteous demeanor
  • Guided customers in selecting appropriate financial products for individual needs
  • Supported exceptional customer service with prompt acknowledgment and accurate account services
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Universal Banker

Royal Savings and Bank
01.2013 - 11.2015
  • Identified opportunities for cross-selling products through interactions with clients during daily operations
  • Demonstrated strong interpersonal skills while working collaboratively with fellow team members to ensure timely completion of task
  • Conducted account reviews for clients to ensure their financial needs were met through appropriate products or services offered by the bank.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.

Education

High School Diploma -

Thomas Kelly High School
06.2012

Skills

  • Account Audits
  • Employee Motivation
  • Security Understanding
  • Branch operations
  • Electronic funds transfer
  • Financial advising
  • Payment processing
  • Active listening
  • Problem resolution
  • Microsoft Excel
  • Professional telephone demeanor
  • Product knowledge
  • Administrative support

Languages

Spanish - Expert

Timeline

Universal Banker II

CIBC BANK US
02.2022 - 12.2024

Teller

BMO HARRIS BANK
12.2015 - 12.2021

Universal Banker

Royal Savings and Bank
01.2013 - 11.2015

High School Diploma -

Thomas Kelly High School

Similar Profiles

CREATE PROFILE