Veronica Bahiiy
Virginia Beach,VA
Summary
Accomplished Claims Representative with a proven track record at GEICO, adept in insurance claims review and fostering team collaboration. Expert in enhancing customer satisfaction and streamlining claims processing, achieving significant cost savings. Skilled in decision-making and interpersonal communication, consistently delivering results beyond expectations. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 12 years of insurance experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Claims Representative
GEICO
07.2011 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Investigated accidents or incidents to determine cause and extent of damages.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Interviewed policyholders to verify information and obtain additional details.
- Verified client information by analyzing existing evidence on file.
Customer Service Supervisor
Coleman And Associates
01.2001 - 07.2011
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Completed bi-weekly payroll for 40 employees.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Whole Administrator
Lillian Vernon
05.1987 - 01.2001
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Education
Associate of Science - Business Administration
Mercy College
Dobbs Ferry, NY01.1987
High School Diploma -
Mt Vernon High School
Mount Vernon, NY06.1973
Skills
- Insurance Claims Review
- Claims Investigation
- Time Management
- Team Collaboration
- Decision-Making
- Interpersonal Communication
- Accident Investigations
- Documentation Review
- Flexible Schedule
- Claims Processing
- Customer Service
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
- Insurance Coverage Verification
- Denied claims identification
- Data Integrity
- Small Claims Payouts
- Data Entry
Timeline
Claims Representative
GEICO
07.2011 - Current
Customer Service Supervisor
Coleman And Associates
01.2001 - 07.2011
Whole Administrator
Lillian Vernon
05.1987 - 01.2001
Associate of Science - Business Administration
Mercy College
High School Diploma -
Mt Vernon High School
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