Veronica Bailey
Marysville,MI
Summary
Experienced Bar Manager with expertise in bar operations and strong leadership capabilities. Proven track record in enhancing profitability through effective cost management and innovative promotional strategies. Adept at team building and training, complemented by a solid foundation in customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bar Manager
Lakeview Hills Country Club
Lexington, MI
05.2025 - Current
- Oversaw daily bar operations to maintain cleanliness and organization.
- Created innovative drink menus to enhance customer experience.
- Implemented safety protocols to ensure a secure working environment.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Reorganized bar stations to streamline service flow.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Bartender/ Restaurant Supervisor/ Bar Manager
Oak Tavern at Marriott Capitol Hill
Prattville, AL
08.2021 - 05.2025
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Handled customer complaints professionally to enhance guest satisfaction experience.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Assisted in training new bartenders on procedures and drink preparation techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Supervised daily restaurant operations ensuring smooth workflow and efficient service.
- Trained and mentored new staff on customer service and operational procedures.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maximized service levels through hands-on leadership.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Bartender
Logan's Roadhouse
Prattville, Alabama
10.2018 - 08.2021
- Assisted in training new bartenders on drink recipes and service standards.
- Engaged with customers to provide excellent service and enhance their experience.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Lynch's Irish Tavern
Port Huron, Michigan
07.2016 - 08.2018
- Provided excellent customer service during busy meal periods.
- Took customer orders and communicated them to kitchen staff efficiently.
- Assisted in training new servers on restaurant procedures and menu details.
- Handled cash and processed payments accurately at the end of each shift.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Development Coordinator
Eastside Teen Outreach
Eastpointe, Michigan
05.2015 - 07.2016
- Provided administrative support for department staff.
- Solicited contributions, received donations and mailed out acknowledgment cards.
- Organized volunteer recruitment drives for special projects and events.
- Researched potential sponsorships opportunities to increase donations.
- Cultivated relationships with new donors through personal visits, email campaigns, and phone calls.
- Coordinated meetings between prospective donors and senior management.
Server
Lynch's Irish Tavern
Port Huron, Michigan
12.2011 - 05.2015
- Provided excellent customer service during busy meal periods.
- Took customer orders and communicated them to kitchen staff efficiently.
- Managed table settings and ensured cleanliness throughout the dining area.
- Maintained knowledge of menu items to provide recommendations to guests.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
Marysville High School
Marysville, Michigan06-1986
Skills
- Drink menu creation
- Inventory management
- Compliance adherence
- Customer complaint resolution
- Cocktail recipe development
- Event organization
- Customer relationship management
- ServSafe compliance
- Supply ordering
- Vendor relationship management
- Supervisory experience
Certification
- TIPS certified through August 2027
- ServSafe certified through August 2029
- Heartsaver First Aid CPR AED through March 2027
Timeline
Bar Manager
Lakeview Hills Country Club
05.2025 - Current
Bartender/ Restaurant Supervisor/ Bar Manager
Oak Tavern at Marriott Capitol Hill
08.2021 - 05.2025
Bartender
Logan's Roadhouse
10.2018 - 08.2021
Server
Lynch's Irish Tavern
07.2016 - 08.2018
Development Coordinator
Eastside Teen Outreach
05.2015 - 07.2016
Server
Lynch's Irish Tavern
12.2011 - 05.2015
High School Diploma -
Marysville High School