Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Veronica Baker

Kilgore,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Dedicated student interested in applying excellent communication and interpersonal skills to a assistant role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. During

Overview

15
15
years of professional experience

Work History

Work Study Student

Kilgore College Financial Aid Department
Kilgore, TX
08.2023 - Current
  • Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
  • Answered phone calls professionally while addressing customer inquiries promptly.
  • Assisted with scheduling meetings, appointments, and conference calls.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Delivered messages and ran errands.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Copied, sorted and filed records of office activities and business transactions.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Performed various administrative tasks as assigned such as filing documents or answering emails from customers or colleagues.

Substitute Teacher

Kilgore ISD
Kilgore, TX
09.2017 - 02.2019
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.
  • Maintained accurate records of student performance, attendance, and behavior.
  • Encouraged positive behavior among students through effective communication techniques.
  • Supported special needs students by providing individual instruction as needed.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Administered tests and assessments according to school guidelines.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Tutored students individually and in small groups to help with difficult subjects.

After-School Teacher

The Son Rise School (Daycare)
Longview, TX
10.2016 - 08.2017
  • Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
  • Supervised a group of 10-15 children in an after school program setting.
  • Provided emotional support to children struggling with social or academic difficulties.
  • Encouraged positive behavior through rewards and incentives.
  • Established relationships with parents to ensure open communication about their child's progress.
  • Implemented classroom rules and regulations in order to maintain order during class time.
  • Collaborated with colleagues to design creative curriculum units that met the needs of all learners.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Participated in workshops, trainings and conferences to improve educational skills.

Assistant Store Manager

EZ Mart Stores
Kilgore, TX
06.2011 - 12.2012
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Front Counter Clerk

Kilgore Bowling Center
Kilgore, TX
06.2010 - 01.2011
  • Greeted customers warmly and answered inquiries in a courteous manner.
  • Processed customer transactions accurately and efficiently using point of sale system.
  • Managed cash drawer, ensuring all transactions were accurate and balanced at end of shift.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Performed daily opening and closing duties such as counting money in register drawers, reconciling receipts, restocking items.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Assisted managers in training new employees on front counter procedures.
  • Welcomed large volume of guests and improved overall customer service.

Key Holder

Movie Gallery
Kilgore, TX
05.2009 - 05.2010
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Verified accuracy of register tills at beginning and end of shift.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates., to identify opportunities for improvement.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.

Education

Associate of Applied Science - Business

Kilgore College
Kilgore, TX
05-2024

Skills

  • Appointment Scheduling
  • Scheduling And Calendar Management
  • Mail Handling
  • Front Office Support
  • File Organization
  • Computer Skills
  • Conflict Management
  • Fast Learner
  • Customer Service
  • Call Management
  • Multi-Line Phone Systems
  • File And Document Management
  • Issue Resolution
  • Database Entry
  • Information Verification

Accomplishments

  • President's List at KC
  • Dean's List at KC

Affiliations

  • Reading
  • Soccer Mom of three boys
  • Riding ATV

References

References available upon request.

Timeline

Work Study Student

Kilgore College Financial Aid Department
08.2023 - Current

Substitute Teacher

Kilgore ISD
09.2017 - 02.2019

After-School Teacher

The Son Rise School (Daycare)
10.2016 - 08.2017

Assistant Store Manager

EZ Mart Stores
06.2011 - 12.2012

Front Counter Clerk

Kilgore Bowling Center
06.2010 - 01.2011

Key Holder

Movie Gallery
05.2009 - 05.2010

Associate of Applied Science - Business

Kilgore College

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Veronica Baker