Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Veronica Barreto Jaffe

Assistant Manager
Portland,OR

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Assistant Manager

Avenue 5 Property Managment
Portland, OR
08.2022 - Current
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Kept accurate records of all resident and tenant correspondence.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Assessed property, compiled information and wrote reports regarding findings for submission to director.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Developed policies and procedures for effective property management.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.

Leasing Consultant

Avenue5 Property Managment
Portland, Oregon
04.2021 - 08.2022
  • Greeted clients, showed apartments and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Responded to requests and scheduled appointments for property showings.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Leasing Consultant

Greystar Property Management
Portland, Oregon
10.2021 - 04.2022
  • Greeted clients, showed apartments and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Responded to requests and scheduled appointments for property showings.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Held high approval rating and maintained customer loyalty with top-notch service.

Administrative Assistant

Historic Museum of Cambe
Cambé, Parana - Brazil
11.2019 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Interacted with vendors to purchase and set up equipment and services.
  • Screened visitors and issued badges to maintain safety and security.
  • Booked airfare, hotel and ground transportation to coordinate office travel.
  • Maintained company handbook to outline policies and provide insights to company mission and values.

Cultural Assistant

Sesc
Ponta Grossa, Parana - Brazil
11.2018 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Quote Requests, and direct contact with suppliers and customers.
  • Event organization and logistics.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Screened visitors and issued badges to maintain safety and security.
  • Booked airfare, hotel and ground transportation to coordinate office travel.

Sales Associate

Forever 21, Town Center
Boca Raton, Florida
08.2018 - 10.2018
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Box Office Ticket Seller and Cafe Barista

The Angelika Film Center And Café
New York, NY
10.2017 - 07.2018
  • Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Assisted theater vendors with necessary setup tasks.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Private English as a Second Language (ESL) Teacher

Independent
Londrina, Parana- Brazil
01.2013 - 01.2017
  • Prepared and implemented lesson plans covering required course topics.
  • Administered assessments and standardized tests to evaluate student progress.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Led interesting and diverse group activities to engage students in course material.
  • Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
  • Planned coursework to introduce students to important literature.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

Cultural Technician - Intern

Casa De Cultura UEL
Londrina, Parana - Brazil
01.2013 - 01.2014
  • Provided clerical support, addressing routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Developed social media content for Twitter, Instagram and Facebook.
  • Maintained office schedule and calendar of workflow and meetings.
  • Assisted in industry trade shows, interacting with consumers and answering questions.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Arranged meetings and coordinated resources for use by attendees.

Humanitarian Volunteer

Marista
Londrina, Parana - Brazil
01.2009 - 01.2012
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean facilities to better serve program needs.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Helped organize and manage events and projects.
  • Supported engaging and fun events by helping with organization and planning.
  • Helped program leaders with administrative support duties.
  • Met with other volunteers and program leaders to discuss new services.
  • Planned and delivered numerous activities and special events.

Education

MBA - Art History

Estácio De Sá University
Brazil
05.2020 - 05.2022

Bachelor of Arts - Performing Arts

State University of Londrina
Brazil
03.2012 - 03.2017

Skills

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Timeline

Assistant Manager

Avenue 5 Property Managment
08.2022 - Current

Leasing Consultant

Greystar Property Management
10.2021 - 04.2022

Leasing Consultant

Avenue5 Property Managment
04.2021 - 08.2022

MBA - Art History

Estácio De Sá University
05.2020 - 05.2022

Administrative Assistant

Historic Museum of Cambe
11.2019 - 04.2020

Cultural Assistant

Sesc
11.2018 - 10.2019

Sales Associate

Forever 21, Town Center
08.2018 - 10.2018

Box Office Ticket Seller and Cafe Barista

The Angelika Film Center And Café
10.2017 - 07.2018

Private English as a Second Language (ESL) Teacher

Independent
01.2013 - 01.2017

Cultural Technician - Intern

Casa De Cultura UEL
01.2013 - 01.2014

Bachelor of Arts - Performing Arts

State University of Londrina
03.2012 - 03.2017

Humanitarian Volunteer

Marista
01.2009 - 01.2012

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Veronica Barreto JaffeAssistant Manager