Veronica Barroso
Cleveland,TX
Summary
Dynamic bilingual receptionist with proven organizational skills at Barry G. Willens M.D. Enhanced front desk efficiency by streamlining operations and managing client interactions. Demonstrated exceptional time management and telephone skills while maintaining confidentiality and resolving customer issues, contributing to a welcoming environment and positive visitor experiences.
Overview
25
25
years of professional experience
Work History
Bilingual Receptionist
Barry G. Willens M.D.
03.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Registration Clerk
Doctor Diagnostic Hospital
11.2012 - 03.2013
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Confirmed patient demographics and updated practice management software for accuracy.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Receptionist
Health Center Of South East Texas
05.2012 - 11.2012
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with planning office events and meetings for smooth execution.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Barry G. Willens M.D.
04.2000 - 05.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Secretarial Administration - Secretarial Administration
Texas School Of Business
Houston, TX04-1997
High School Diploma -
Cleveland High School
Cleveland, TX05-1996
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Insurance Verification
- Medical records
- Referrals
Languages
Spanish
Full Professional
Timeline
Bilingual Receptionist
Barry G. Willens M.D.
03.2013 - Current
Registration Clerk
Doctor Diagnostic Hospital
11.2012 - 03.2013
Receptionist
Health Center Of South East Texas
05.2012 - 11.2012
Receptionist
Barry G. Willens M.D.
04.2000 - 05.2012
Secretarial Administration - Secretarial Administration
Texas School Of Business
High School Diploma -
Cleveland High School
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