Veronica Barton
Bluefield
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager in Training
Healthcare Services Group
05.2020 - 12.2022
- Championed strategic planning efforts focused on identifying areas for expansion while maintaining focus on core business objectives.
- Enhanced employee retention rates by creating a supportive work environment and providing ongoing professional development opportunities.
- Negotiated favorable terms with suppliers, resulting in cost savings and improved profit margins for the district.
- Boosted customer satisfaction ratings by implementing targeted training programs focused on improving service quality and product knowledge among staff members.
- Oversaw successful new account openings, coordinating logistics, staffing, and training.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
- Partnered with human resources to recruit top talent for key leadership roles within the district, contributing to overall organizational success.
General Manager
Travel Canters of America
10.2017 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Account Manager
Healthcare Services Group
08.2015 - 10.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
Assistant Manager
Little General
08.2011 - 04.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
No Degree - Associates
New River Community College
Dublin, VAHigh School Diploma -
Princeton Senior High School
Princeton, WV06-2011
Skills
- Coaching and mentoring
- Leadership and team building
- Client relationship management
- Money handling
- Operations management
- Team motivation
- Staff development
- Workload management
- Effective leader
- Goal oriented
- Relationship building and management
- Sales development
Certification
- Forklift Certification
- Serv Safe
Forklift Operator
Effectively Operate a forklift
Timeline
District Manager in Training
Healthcare Services Group
05.2020 - 12.2022
General Manager
Travel Canters of America
10.2017 - 12.2021
Account Manager
Healthcare Services Group
08.2015 - 10.2017
Assistant Manager
Little General
08.2011 - 04.2014
No Degree - Associates
New River Community College
High School Diploma -
Princeton Senior High School
Similar Profiles
JOSEPH THOBYJOSEPH THOBY
Director of Operations at Healthcare Services GroupDirector of Operations at Healthcare Services Group
Barbara MartinBarbara Martin
Housekeeper at Healthcare Services GroupHousekeeper at Healthcare Services Group
Montreid JonesMontreid Jones
School Cleaner at Healthcare Services GroupSchool Cleaner at Healthcare Services Group
MESHIEL OTOOLEMESHIEL OTOOLE
District Manager at Healthcare Services GroupDistrict Manager at Healthcare Services Group
Emily LillyEmily Lilly
Registered Nurse, Intensive Care Unit at WVU Medicine Princeton Community HospitalRegistered Nurse, Intensive Care Unit at WVU Medicine Princeton Community Hospital