Veronica Bazan
Austin,TX
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Austin rental market for multi/single family properties and impressive financial management skills. Expert user of Yardi/CRM.
Overview
2
2
years of professional experience
Work History
Professional Leasing Consultant
Avenue 5
06.2023 - Current
- Maintained a closing ratio above 70% on all tours
- Worked at property with 600+ units
- Floated at multiple properties, assisting with leasing training (lease-up, luxury, highrise, single-family)
- Increased tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Enhanced client experience through conducting professional property tours and showcasing community features.
- Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
- Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
- Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Demonstrated a strong commitment to company values by consistently delivering results that aligned with organizational goals and objectives.
Lead Serving Staff Member
Texican Cafe
01.2022 - 02.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined table turnover time by efficiently clearing, cleaning, and resetting tables for new parties.
- Contributed to increased daily sales with effective upselling techniques and menu knowledge.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high-quality dining experiences.
- Assisted in training new serving staff members, improving overall team performance and cohesiveness.
- Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Arts - Criminal Justice
Texas State University
San Marcos08.2023
High School Diploma -
Lehman High School
Kyle05.2020
Skills
- Appointment Scheduling
- Building rapport
- Credit analysis
- Property Tours
- Social Media Marketing
- Proficient in CRM Software/Yardi
- Proficient in Okta
- Fair Housing Regulations
- Strong negotiation
- Follow-up Techniques
Languages
Spanish
Full Professional
Timeline
Professional Leasing Consultant
Avenue 5
06.2023 - Current
Lead Serving Staff Member
Texican Cafe
01.2022 - 02.2023
Bachelor of Arts - Criminal Justice
Texas State University
High School Diploma -
Lehman High School
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