Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Becerra

North Hills,CA

Summary

To secure a position where I can utilize my strong work ethic, along with the knowledge that I have obtained through work experiences, along with my positive attitude in order to enrich the lives of those that I serve. I’m also striving to promote personal and professional growth while contributing to a successful team environment.

Overview

10
10
years of professional experience

Work History

Case Manager

A Bright Future
01.2021 - 10.2024
  • Coordinated care plans for clients, ensuring comprehensive support and resource allocation.
  • Assessed client needs through interviews and evaluations, tailoring services to individual requirements.
  • Collaborated with multidisciplinary teams to develop strategies that enhanced client outcomes and satisfaction.
  • Managed case documentation, maintaining accuracy and compliance with regulatory standards.
  • schedule and transport client in the community
  • prepare written assessments of the development and treatment plans
  • Provided crisis intervention and conflict resolution support, fostering a safe environment for clients.

Housing Navigator

TEKsystems
10.2019 - 09.2021


Collaborated with local agencies to coordinate housing assistance programs, improving service delivery efficiency.

  • Conducted assessments to identify client needs, tailoring support services for optimal outcomes.
  • Implemented strategic initiatives to enhance outreach efforts, increasing program participation among underserved populations.
  • Advocated for clients in securing stable housing, navigating complex systems with sensitivity and expertise.
  • Coordinated with external agencies to secure additional funding sources for clients facing financial hardships related to their living arrangements.

Csr representative

Rooter Guard Plumbing
10.2018 - 09.2021
  • - Answering phone calls taking messages
  • - scheduling appointments
  • - following up with emails
  • - verifying correct purchase orders
  • - faxing making copies data entry
  • - updating customer profiles & Records

Graveyard GM Clerk

Ralphs
04.2019 - 01.2021
  • - Responsible for reviewing sell by dates & take appropriate action needed.
  • - Maintain stock and inventory up to date performing label & price changes.
  • - Safely stock the store while keeping a positive attitude providing excellent customer service
  • - Strategize & plan to meet store profit goals and sales while maintaining a safe place

Cashier & Sales Floor

Smart & Final
05.2019 - 07.2020
  • - Provide customer service to store customers and potential clients.
  • - Conduct assessments & evaluations for facilities management.
  • - Responsible for appropriately scanning all items being purchased
  • - Maintain consistent flow & collection of all currency transactions.

Front Desk Receptionist

New Directions For Youth
12.2015 - 09.2016
  • - Responsible for cleanliness & organization of the front desk.
  • - Greeting, welcoming and assisting clients.
  • - Communicate by the use of phone email and fax.
  • - Answer incoming phone calls & directing them to appropriate depts.

City Managers Assistant

South Pasadena City Hall
02.2015 - 11.2015
  • - Responsible for appropriately creating personnel files.
  • - Scheduling interviews for possible candidates.
  • - Answering phonecalls and emails.
  • - Update and maintain files.

Education

EMT License -

East Valley Skills Center
Mission Hills, CA
07-2021

Diploma -

C4L Academy
Irvine, CA

Licensed Vocational Nursing - Nursing

Concorde Career College
North Hollywood, CA
12-2026

Skills

  • Currently holding a CA First Aid/CPR BLS Certification
  • Currently possess a HIPPA Certification
  • Ability to work independently as well as a part of a team
  • Strong organizational & observational skills
  • Fast learner able to maintain a safe clean work environment within & outside of an establishment
  • Fluent bilingual English /Spanish
  • Effective communicator with problem solving abilities
  • Professional experience gained by working under stressful conditions
  • Self motivated and dedicated to a high quality of work
  • Incorporates a work ethic based on integrity & honesty

Timeline

Case Manager

A Bright Future
01.2021 - 10.2024

Housing Navigator

TEKsystems
10.2019 - 09.2021

Cashier & Sales Floor

Smart & Final
05.2019 - 07.2020

Graveyard GM Clerk

Ralphs
04.2019 - 01.2021

Csr representative

Rooter Guard Plumbing
10.2018 - 09.2021

Front Desk Receptionist

New Directions For Youth
12.2015 - 09.2016

City Managers Assistant

South Pasadena City Hall
02.2015 - 11.2015

EMT License -

East Valley Skills Center

Diploma -

C4L Academy

Licensed Vocational Nursing - Nursing

Concorde Career College