Veronica Benjo
20 Portland Place Yonkers,NY
Summary
Diligent professional with proven knowledge of customer service, data entry, and productivity and performance management. Aiming to leverage my skills and make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
21
21
years of professional experience
Work History
Patient Access Specialist
The New York Presbyterian Hospital/Weill Cornell
06.2021 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
CUSTOMER ENGAGEMENT REPRESENTATIVE
The New York Presbyterian/Weill Cornell
New York, NY
11.2018 - 06.2021
- Answers telephones and other communication tools promptly in a clear and courteous manner
- Determines caller needs and respond to inquiries politely and promptly
- Maintains various logs and records in accordance with established procedures
- Provides information on patient to families and friends, i.e., patient condition, direct dialing number, location, etc., in accordance with established procedures
- Page physicians and key Hospital personnel by activating individual pocket pagers, other communication devices and/or overhead paging system
- Participates in emergent medical code and emergency code activation by notifying designated clinical and administrative teams and documenting activities via overhead announcements, pagers and other communication tools and devices
- Documents messages to select clinical teams (and answering service clients) and triages as per established procedures
- Responsible for meeting established Quality and Performance targets
- Operates multiple PC‐based applications including telephony applications, knowledge databases, paging conduit, EMRs and transactional systems
- Monitors and communicates via available platforms including email and instant messaging.
Telecommunications Specialist
Lawrence Hospital
Bronxville, NY
02.2001 - 11.2018
- Answered and navigated all incoming and outgoing calls.
- Activated all emergency codes to all units.
- Activated fire department for all fire alarms.
- Replaced/Fixed broken phones on all units.
- Activated beepers and cell phones for staff.
- Called on call team for the operating room for emergencies.
Education
High School Diploma -
GORTON HIGH SCHOOL
06.1999
Skills
Windows 10
Health Information Software Knowledge :
Epic , Cerner, Athena, Salesforce CTI
Knowledge of Calabrio Workforce Optimization
Timeline
Patient Access Specialist
The New York Presbyterian Hospital/Weill Cornell
06.2021 - Current
CUSTOMER ENGAGEMENT REPRESENTATIVE
The New York Presbyterian/Weill Cornell
11.2018 - 06.2021
Telecommunications Specialist
Lawrence Hospital
02.2001 - 11.2018
High School Diploma -
GORTON HIGH SCHOOL