Veronica Bergendale
Systems Security Administrator
Summary
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Security and Systems Administrator
Arnold Oil Company
9 2023 - Current
- Contributed to development, administration and testing of disaster recovery.
- Evaluated emerging technologies for their potential impact on organizational security posture, recommending appropriate solutions as needed.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Configured and tested Windows Server operating systems with roles features.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Analyzed network traffic and performance metrics to optimize system performance.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Mounted back up files from Rapid Recovery to restore corrupted files or servers.
- Conducted security audits to identify vulnerabilities with Security Metrics
- Conducts certification renews and reinstalls for servers and firewall (Meraki).
Systems Administrator
Arnold Oil
10.2022 - 09.2023
- Contributed to development, administration and testing of disaster recovery plans.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Performed software installations and upgrades to UNIX or Windows Servers.
- Integrated and updated software products to boost system compatibility.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Attended meetings to deliver status reports to key stakeholders.
- Configured and tested Windows Server operating systems with roles features.
- Added and configured Cisco IP phones to the network using Cisco Call manager and Meraki programs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided on-call support for critical issues related to JDE.
- Creating CSR's in windows and linux, installing new SSL certificates, to keep servers compliant using vendors like Digicert.
92G Food Service Specialist
U.S Army National Guard
08.2013 - 04.2024
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Observed customer purchases in line and differentiated between standard portions.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets and personnel.
Solutions Specialist
Serialio
04.2022 - 10.2022
- Managed diverse projects and resolved complex issues to support timely completion.
- Worked with developers and engineers to realize technological solutions.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Analyzed software solutions proposed to meet diverse business requirements.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
IT Support Specialist
Galen College
01.2022 - 04.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Activated accounts for clients interested in new services.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Configured hardware and granted system permissions to new employees.
- Submitted service tickets for equipment maintenance requests.
- Used ticketing systems to manage and process support actions and requests.
Inhome Technician
Geek Squad - Best Buy
10.2020 - 01.2022
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Meticulously tracked all parts and devices used on each service call.
- Performed routine maintenance on equipment for manufacturing operations.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Executed diagnostics, troubleshooting and evaluations on equipment.
- Completed job reports and logs immediately following service calls.
- Implemented, configured and optimized safety standards.
- Set up and performed test activities.
- Received payments from clients during service calls.
- Maintained company equipment (vehicle, phone, laptop).
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Best Buy
10.2018 - 08.2020
- Loaded and unloaded merchandise using ladder and pallet jack.
- Engaged with customers to build rapport and loyalty.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed, marketed and sold full range of products and support services.
- Completed orders and organized product deliveries to meet customer timetables.
- Solved customer challenges by offering relevant products and services.
- Prepared large cash deposits with zero discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Tracked stock using company inventory management software.
Education
Associate of Science - Computer Science
University of Massachusetts - Lowell
Lowell, MA 09.2018 - 07.2022
Bachelor of Science - Computer Science
University of Massachusetts - Lowell
Lowell, MA 09.2022 - 05.2024
Skills
VSphere
Timeline
Systems Administrator
Arnold Oil
10.2022 - 09.2023
Bachelor of Science - Computer Science
University of Massachusetts - Lowell
09.2022 - 05.2024
Solutions Specialist
Serialio
04.2022 - 10.2022
IT Support Specialist
Galen College
01.2022 - 04.2022
Inhome Technician
Geek Squad - Best Buy
10.2020 - 01.2022
Sales Associate
Best Buy
10.2018 - 08.2020
Associate of Science - Computer Science
University of Massachusetts - Lowell
09.2018 - 07.2022
92G Food Service Specialist
U.S Army National Guard
08.2013 - 04.2024
Security and Systems Administrator
Arnold Oil Company
9 2023 - Current
Clearance
Hold a Secret Security Clearance
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