Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Veronica Blackburn

Summary

Dynamic hospitality professional with extensive experience, excelling in customer service and team leadership. Proven ability to thrive under pressure while managing operations and enhancing guest experiences. Skilled in conflict resolution and proficient in scheduling, ensuring smooth operations, and fostering a positive environment for both staff and patrons.

Overview

5
5
years of professional experience

Work History

Server

Quality Dining Inc.
Granger
05.2025 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Handled customer inquiries and resolved concerns efficiently and professionally.

Middle School Soccer Coach

Edwardsburg Middle School and EYSA
Edwardsburg
03.2024 - Current
  • Head coach; organized and lead practice while helping develop the players skills and social confidence.

Server/Host/To-Go

Aspen Tap House
Mishawaka
02.2025 - 03.2025
  • Lead the host stand and managed the wait list, also served tables and helped run food.

Front of House Key Hourly Manager

Aspen Tap House
Mishawaka
03.2024 - 03.2025
  • I supported the servers, host, and kitchen workers; ran the expo window on busy nights; made schedules for the host and to go workers.
  • I counted the draws and closed up the restaurant alone most nights.

Crew Member

Baskin Robins
Dalzell
05.2021 - 09.2021
  • Helped customers by making their order and ringing them up.

Education

General Studies - humanities and medical management

Indiana University South Bend
Mishawaka
12-2025

CNA Certificate - Mishawaka

Ivy Tech
Mishawaka
05.2023

Saint Mary's College - Notre Dame

Saint Mary's College
Notre Dame
12.2022

Skills

  • Ability to work under pressure
  • Leadership
  • Computer proficiency
  • Communication skills
  • Customer service
  • Adaptability
  • Conflict resolution
  • Organizational skills
  • Critical thinking
  • Coaching techniques
  • Basic medical knowledge
  • Hospitality expertise
  • Multitasking and organization
  • Team support

References

  • Steve Barry, Aspen Tap House, stevenscottbarry@gmail.com, 5743347144
  • Destinie Burgh, Aspen Tap House, destiniedawn14@gmail.com, 5742298491
  • John Moock, Aspen Tap House, johnmoock@yahoo.com, 5025525867

Languages

Spanish
Limited

Timeline

Server

Quality Dining Inc.
05.2025 - Current

Server/Host/To-Go

Aspen Tap House
02.2025 - 03.2025

Middle School Soccer Coach

Edwardsburg Middle School and EYSA
03.2024 - Current

Front of House Key Hourly Manager

Aspen Tap House
03.2024 - 03.2025

Crew Member

Baskin Robins
05.2021 - 09.2021

General Studies - humanities and medical management

Indiana University South Bend

CNA Certificate - Mishawaka

Ivy Tech

Saint Mary's College - Notre Dame

Saint Mary's College
Veronica Blackburn