Veronica Bohrer
Bismarck
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
14
14
years of professional experience
Work History
Associate
McDonald's
Bismarck
06.2022 - Current
- Communicated effectively with other staff members regarding orders or customer requests.
- Bagged take-out orders for customers while ensuring accuracy of order.
- Carried out general maintenance tasks such as sweeping and mopping floors.
- Operated cash registers efficiently to process payments from customers.
- Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
- Provided customer service by taking orders from customers and answering questions about menu items.
- Prepared beverages according to company standards.
- Verified orders and bagged items for easy transport.
- Took orders, prepared foods and processed payments in full-service establishment.
Associate
Hot Topic
Bismarck
10.2020 - Current
- Developed and maintained relationships with clients and vendors.
- Trained new associates on store operations, policies, and procedures.
- Helped customers locate items within the store using the inventory system.
- Performed cash register functions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Customer Service Manager
Michaels Arts and Crafts
Bismarck
10.2015 - 05.2022
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Developed policies and procedures related to customer service operations.
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Explained benefits, features, and recommendations to maximize client retention.
- Led team engagement to assist cross-functional departments and achieve goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Prepared documentation such as bills of lading, packing lists, customs documents.
- Placed protective coverings over finished surfaces while working in order to prevent damage caused by tools or debris.
- Inspected completed work prior to delivery ensuring accuracy and quality standards were met.
- Created displays featuring framed artwork in retail stores.
- Assisted customers in selecting ready-made frames from stock collections.
- Adhered artworks securely in frames using appropriate adhesives or hinging materials.
- Cut mats and glass to size according to customer specifications.
- Measured artwork, mats, and frames accurately to ensure a proper fit.
- Consulted with customers to determine framing needs and preferences.
- Developed new designs for custom frames based on customer requests.
- Stretched canvas paintings on wood stretcher bars prior to framing.
- Met tight schedules and deadlines for illustration projects.
Signal Support System Specialist
Army NG
Bismarck
06.2011 - 06.2019
- Facilitated communication between subordinate elements and higher headquarters providing timely updates on progress towards mission objectives.
- Mentored junior enlisted soldiers in professional development and military skills.
- Responded quickly to emergencies using sound judgment while also adhering to established protocols.
- Evaluated performance of subordinates and provided feedback on areas needing improvement or praise for those who excelled.
- Ensured all safety measures were taken during training exercises in order to prevent injury or loss of life.
- Ensured adherence to applicable laws, regulations, policies and procedures related to the position's responsibilities.
- Installed, operated, and maintained radio, data, and other communication systems.
- Supported user requests by setting up accounts and troubleshooting any issues encountered during use.
- Programmed frequency hopping radios to ensure secure transmissions.
- Ensured compliance with security protocols regarding access control measures.
- Assisted with the installation of antennas and cabling for voice and data applications.
- Maintained radio and data distribution systems.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
Education
Associate of Arts - Graphic Design
United Tribes Technical College
Bismarck, ND05-2015
Associate of Arts - Fine Arts
United Tribes Technical College
Bismarck, ND05-2014
NA - Game Design
Academy of Art University
San Francisco, CAAssociate of Arts - Theater Arts
Bismarck State College
Bismarck, NDSkills
- Problem solving
- Client relationship management
- Communication skills
- Employee training
- Customer service
- Cash handling
- Event planning
- Staff training
- Scheduling appointments
- Creative thinking
- Entertainment booking
- Activity organization
- Time management
- Party decoration
- Props construction
- Creativity
- Adaptability
- Goal setting
- Artistic expression
- Attention to detail
- Graphic design
- Digital illustration
- Digital design
- Traditional fine art skills
- Product knowledge
- Team training
- Product education
- Prioritization
- Active listening
- Customer education
- Staff education and training
- Hospitality and accommodation
- Patient care
- Basic CPR
- Empathy
- Feeding assistance
- Patient hygiene assistance
- Toileting assistance
Affiliations
- Volunteer work with Kitty City
- Working with BSC for their Theatre projects
- Dabbling in a lot of art of different medias
- Analyzing certain video games
Accomplishments
- Been selected as Associate of the Month couple of times with Hot Topic
- With Michaels I had managed to keep our store in the #1 spot for overall until we combined districts then it was always a battle for the #1 spot, but still held high scores.
Languages
Spanish
Limited
Personality
I am usually humble with the things I do so I have a tendency to forget a lot of things I have done. I do not usually think a lot of my accomplishments, but do love working on the next thing. I always strive to ensure things are done and done well enough even at my laziest. I am a workaholic to some degree without ever realizing it. I am also jack of all trades in many of my workplaces since I tend to adapt and learn quickly.
Timeline
Associate
McDonald's
06.2022 - Current
Associate
Hot Topic
10.2020 - Current
Customer Service Manager
Michaels Arts and Crafts
10.2015 - 05.2022
Signal Support System Specialist
Army NG
06.2011 - 06.2019
Associate of Arts - Graphic Design
United Tribes Technical College
Associate of Arts - Fine Arts
United Tribes Technical College
NA - Game Design
Academy of Art University
Associate of Arts - Theater Arts
Bismarck State College
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