Veronica Booker

• Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
• Developed career and education plans based on individual needs.
• Maintained knowledge of market and diverse career opportunities.
• Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes.
• Worked with team to continuously improve career and placement opportunities for students.
• Provided individualized counseling approaches based on socioeconomic status and cultural background.
• Maintained case files and documented actions.
• Connected with business and recruiters to build relationships and increase opportunities for students.
• Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
• Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
• Interacted with individuals by asking appropriate open-ended questions to better understand needs and requirements.
• Identified key sources of information that could be helpful to students, families and other individuals.
• Assisted students using personal skills and policy expertise to manage smooth transitions.
• Determined and tracked budget expenses with accuracy and transparency.
• Processed statistical files after month-end closing.
• Monitored budget execution work, including obligations incurred and actual expenditures of funds.
• Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
• Generated reports and obtained data to develop analytics on key performance and operational metrics.
• Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.

• Received information regarding identified problems and devised responses to satisfy concerns.
• Evaluated proposed curriculum and provided budgetary analysis and tracking for all programs and events.
• Coordinated with department to create course lists and catalog descriptions for students in STEM majors.
• Provided conflict resolution while moderating disputes and grievances between parties with goal of speedy and fair resolution.
• Liaised with campus leaders to highlight program courses, achievements and events, helping to strengthen recruitment efforts.
• Eliminated learning gaps and effectively instructed students, utilizing wide variety of innovative teaching aids and motivational strategies.
• Retained interest and maximized receptive learning while assisting in student education using child-based hands-on curriculum.

• Establish A&S student retention office and processes
• Serve on any A&S Retention Committee(s)
• Identify students at risk of withdrawal from the University
• Develop and implement personalized plans to ensure students’ success
• Coordinate with the Dean of Arts & Sciences, A&S UAC advisors, A&S Departments, and University student retention office
• Conduct research on causes of A&S retention issues
• Develop common dimensions along which to counsel students
• Develop “at risk” faculty progress reports for A&S students
• Develop and host undergraduate student success seminars with small groups of students
• Manage and analyze A&S student retention data using the University’s Student Success Collaborative
• Campus database and similar programs
• Communicate with STAR Services and Cardinal Communities programs
• Create other peer support opportunities for A&S students
• Facilitate resources to assist students on campus, online, and in the Southeast Texas community
• Provide outstanding customer service to students, faculty, staff, and other campus constituents
• New responsibilities to follow the initial A&S student retention office implementation period

• Advised students on course selection, pathways and career options.
• Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
• Guided students in setting goals and achieving educational objectives.
• Evaluated student needs and developed educational plans, fostering academic progress.
• Coordinated with faculty and staff to aid in resolution of academic problems.
• Counseled students in career planning, job placement and academic goals.
• Monitored student attendance and grades in database to verify retention and progression.
• Assisted students in completing appropriate forms for financial aid and financing processes.
• Conducted student recruitment through open houses and college fairs.
• Reviewed student grade reports to determine disciplinary action based on academic regulations.
• Reviewed and interpreted placement and other standardized test scores.
• Collaborated with probationary students to implement academic plans, leading to higher GPAs and retention.
• Evaluated data gathering techniques to ensure legitimacy.
• Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
• Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
• Taught classes and presented self-help or information sessions on subjects related to education and career planning.
• Directed and participated in recruitment and enrollment activities.
• Referred students to degree programs based on interests, aptitudes or educational assessments.
• Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
• Provided crisis intervention to students dealing with difficult situations at school.
• Maintained accurate and complete student records required by laws, district policies and administrative regulations.

• Manage inquiries to achieve prompt contact and performance activity to generate enrollment and productivity; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals
• Secure new inquiries (Personally Developed Leads) by directly asking phone and in-person contacts about referrals of others to contact about the college offerings
• Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility
• Conduct all activities in accordance with the highest ethical standards
• Adhere to all state, and federal accreditation and college rules and regulations regarding student recruitment
• Consistently conduct follow-up monthly at minimum with all applicants to ensure successful matriculation through academic advising and mentorship
• Assist other personnel and departments with data collection and problem solving
• Accurately and completely portray college educational programs, expected outcomes, student services, and financial consideration to students, parents and educators
• Accurately forecast projected new students on a periodic basis for the Director of Admissions
• Participate in appropriate recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, career days, etc.

• Make effort to resolve customer issue on every call
• Communicates effectively to respond and resolve customer’s concerns
• Demonstrate solid understanding of VZW products and systems
• Demonstrates confident ability to educate customers and provide full suite of solutions using full knowledge of technology suite
• Demonstrates ownership and fully handles Tier 1 Troubleshooting
• Educates the customer by reviewing account information during customer call to identify and address customer’s primary and underlying needs and suggests non-routine and / or value-added solutions, which will avoid repeat calls
• Effectively promote world-wide solutions for every customer by introducing and promoting the sale of
• Verizon wireless products on every call.

Magna cum laude