Summary
Overview
Work History
Education
Skills
Certification
Currently a student
Timeline
Generic

Veronica Bowens-Brown

Snellville,Georgia

Summary

Collaborative Cafeteria Manager with 20-plus years of experience supervising all aspects of food service operations, including equipment preparation, employee supervision, and inventory management. A hardworking and responsible individual certified in Gwinnett County School Nutrition policies and procedures. Expertise in maintaining administrative records and training personnel in operational procedures. A driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious Manager with a proven track record of creating successful food service operations, managing staff, and increasing profits. Extensive experience in menu design, ordering supplies, and creating innovative solutions to food service challenges. Well-versed in hospitality standards and a natural knack for building relationships with customers. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager of School Cafeteria

Gwinnett County Public School System
08.2010 - Current
  • Improved cafeteria efficiency by streamlining food preparation and serving processes.
  • Managed daily operations for a smooth and timely service of meals to students and staff.
  • Reduced food waste by implementing inventory management practices and adjusting portion sizes.
  • Implemented new menu items, addressing student preferences and nutritional requirements.

Assistant Manager

Gwinnett County Public School System
03.2000 - 05.2010
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Food Service Worker

Gwinnett County Public School System
11.1999 - 03.2000
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.

Education

BBA - Business Administration And Management

American InterContinental University
Schaumburg, IL
07.2023

Skills

  • Meal Preparation
  • Multitasking
  • Performance Evaluation
  • Vendor Relations
  • Equipment Maintenance
  • Customer Service
  • Allergy Awareness
  • Purchasing and Procurement
  • Record Keeping
  • Special Diets
  • Problem-Solving
  • Safety and Health Precautions
  • Food Preparation
  • Training and Onboarding
  • Collaboration and Teamwork
  • Reliable and Responsible
  • Money Handling
  • Payroll Administration
  • Health Code Compliance
  • Health and Safety Procedures

Certification

ServSafe Certified Manager

Currently a student

American Intercontinental University                          

Chandler, AZ 85286                                                                      

Masters Program                10/2023 - 07/2024 

Timeline

Manager of School Cafeteria

Gwinnett County Public School System
08.2010 - Current

Assistant Manager

Gwinnett County Public School System
03.2000 - 05.2010

Food Service Worker

Gwinnett County Public School System
11.1999 - 03.2000

BBA - Business Administration And Management

American InterContinental University
Veronica Bowens-Brown