Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Brandt

Bartlesville,OK

Summary

Proven leader in enhancing customer satisfaction at Goodwill Industries of Tulsa, adept in operations management and team leadership. Excelled in staff training and development, boosting team morale and performance. Skilled in customer support and verbal communication, consistently achieving results through strategic workforce management and effective problem-solving.


Overview

22
22
years of professional experience

Work History

Customer Service Officer

Goodwill Industries Of Tulsa
08.2018 - 02.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Life Skills Training Specialist

Premiere Community Services
08.2013 - 08.2018
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • observation and documentation
  • Attended training programs to deepen professional skillset and assisted in training

Program Office Supervisor

Broad Horizons Residential Facility
09.2001 - 04.2009
  • Supported a positive rk culture that prioritized teamwork, professionalism,
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Implemented effective employee recognition programs that increased morale and motivation within the team.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
  • Delivered performance reviews, recommending additional training or advancements.

Education

Associate of Arts - Pre-recs

Palomar College
San Marcos, CA
1986

High School Diploma -

Ramona High School
Ramona, CA
1977

Skills

  • Customer Support
  • Documentation And Reporting
  • Opening and closing duties
  • Reliability and punctuality
  • Team Leadership
  • Staff Management
  • Operations Management
  • Performance Management
  • Staff Training and Development
  • Workforce Management
  • Verbal and written communication

Timeline

Customer Service Officer

Goodwill Industries Of Tulsa
08.2018 - 02.2024

Life Skills Training Specialist

Premiere Community Services
08.2013 - 08.2018

Program Office Supervisor

Broad Horizons Residential Facility
09.2001 - 04.2009

Associate of Arts - Pre-recs

Palomar College

High School Diploma -

Ramona High School

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Veronica Brandt