Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Brittain

Duluth,GA

Summary

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Resourceful Problem Solver known for high productivity and efficient completion of tasks. Specialize in analytical thinking, creative solution development, and process optimization. Excel in communication, adaptability, and teamwork to effectively solve complex problems and improve operational procedures. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

24
24
years of professional experience

Work History

Problem Solver

Amazon
Atlanta, GA
02.2020 - Current
  • Conducted research into industry best practices for problem-solving approaches.
  • Identified potential risks associated with projects and developed mitigation plans accordingly.
  • Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
  • Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
  • Created detailed reports outlining problem solving techniques used in specific cases.
  • Identified and analyzed complex problems to develop effective solutions.
  • Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
  • Documented processes related to problem resolution and created training materials for new staff members.
  • Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
  • Implemented corrective measures to prevent future occurrences of the same issue.
  • Collaborated with other departments to identify root causes of systemic problems.
  • Developed innovative strategies for resolving customer complaints and difficult situations.
  • Evaluated existing processes, procedures, and policies to determine where improvements could be made.
  • Defined and determined cause of problem to identify, prioritize and select alternatives.
  • Leveraged technology to automate tasks and solve problems more effectively.
  • Utilized advanced analytical skills to dissect problem statements and devise actionable strategies.
  • Conducted thorough research to understand underlying problems and proposed evidence-based solutions.
  • Engaged in problem-solving dialogue to assess for additional resources available.
  • Generated various solutions to choose and put best plan into action.
  • Fostered a culture of innovation and continuous learning within the organization.
  • Led brainstorming sessions to encourage creative problem-solving among team members.

Mail Handler

USPS
Atlanta, GA
12.2000 - 12.2024
  • Performed daily maintenance checks on vehicles used for deliveries.
  • Reported any discrepancies or damaged packages to supervisor immediately.
  • Organized outgoing mail into designated bins according to postal regulations.
  • Prepared bulk shipments using shrink-wrapping machine.
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Inspected parcels for any damages prior to delivering them to customers.

Environmental Services Housekeeper

Emory Saint Joseph's Hospital
Atlanta, GA
05.2023 - 11.2023
  • Swept, mopped, scrubbed and waxed floors.
  • Adhered to departmental policies regarding safety protocols while performing job duties.
  • Attended required training sessions related to housekeeping tasks.
  • Responded promptly to customer inquiries regarding services provided by the department.
  • Provided assistance with moving heavy furniture or equipment as requested.
  • Used ladders to reach high ceilings and walls for dusting purposes.
  • Stocked linen closets with fresh linens as needed.
  • Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors and windows.
  • Maintained cleaning equipment in a clean and orderly fashion.
  • Assisted in the set-up of conference rooms for meetings or events.
  • Maintained inventory of cleaning supplies used throughout shift.
  • Reported any damages or maintenance needs to supervisor immediately upon discovery.
  • Vacuumed carpets and upholstered furniture.
  • Inspected all areas after completion of work to ensure that they were cleaned properly.
  • Removed spots from rugs using appropriate methods.
  • Replenished supplies such as soap, toilet paper and paper towels in restrooms.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Emptied trash receptacles and disposed of waste materials properly.
  • Emptied trash cans and replaced liners as needed.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

Laundry and Dry Cleaning Assistant

Motel 6 Hotel
Atlanta, GA
01.2019 - 01.2020
  • Assisted customers by providing information on services, pricing and product availability.
  • Operated washing machines, dryers, and other laundry equipment in accordance with safety protocols.
  • Managed time efficiently to meet tight deadlines.
  • Ensured compliance with relevant regulations including fire safety codes.
  • Processed payments from customers in a timely manner.
  • Loaded items into washers according to specified settings and detergent measurements.
  • Pressed clothing using an ironing board, steam press or hand-held steamer.
  • Sorted articles according to color, fabric type, size and cleaning instructions.
  • Inspected finished garments for stains and damage prior to packaging for delivery.
  • Unpacked shipments of new merchandise received from vendors and suppliers.

Filling Operator

Plaid
Decatur, GA
06.2016 - 09.2016
  • Cleaned equipment as needed to maintain a safe working environment.
  • Followed all company policies and procedures regarding safety, cleanliness, and quality assurance standards.
  • Operated filling machines to fill containers with product according to specifications.
  • Documented daily tasks performed in accordance with Good Manufacturing Practices.
  • Evaluated inventory levels to determine restocking needs for supplies used during production runs.
  • Loaded and unloaded materials from pallets onto the production line.

Education

High School Diploma -

Brook T. Washington High
Atlanta, GA
05-2003

Skills

  • Shipping and receiving
  • Operations Support
  • Cycle counting
  • Order Preparation
  • Warehouse Operations
  • Shipment Palletization
  • Warehouse Organization
  • Loading and unloading
  • Barcode scanning
  • Picking and Packing
  • Clear Communication
  • Complex Problem-Solving
  • Sanitization techniques
  • Housekeeping
  • Sweeping and Mopping
  • Safe cleaning with chemicals
  • Closet detailing
  • Steam Cleaning
  • Cleaning and sanitizing
  • Professional Appearance
  • Health and safety compliance

Languages

English
Professional
SINGLE LANGUAGE
Professional

Timeline

Environmental Services Housekeeper

Emory Saint Joseph's Hospital
05.2023 - 11.2023

Problem Solver

Amazon
02.2020 - Current

Laundry and Dry Cleaning Assistant

Motel 6 Hotel
01.2019 - 01.2020

Filling Operator

Plaid
06.2016 - 09.2016

Mail Handler

USPS
12.2000 - 12.2024

High School Diploma -

Brook T. Washington High

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Veronica Brittain