Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Brooks

St Louis,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

CNA

Missouri Veterans Home
02.2023 - 08.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

CSR

Parking Violation Bureau
03.2014 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Data Entry for the police department.
  • Prepared daily correspondence for mailing list and mailed.

Education

High School Diploma -

Jennings Senior High
St Louis MO
06.2010

Skills

  • Compassionate Caregiver
  • Quick Problem Solver
  • Management of Personnel Resources
  • Patient Relationship-Building
  • Recording Vital Signs
  • Activities of Daily Living (ADL) Support
  • Intake Recording
  • Disability Care
  • Customer Service
  • Grammar
  • Multi-Line Phone Talent
  • Filing
  • Managing Multiple Tasks
  • CRM Software
  • Microsoft Access
  • Complex Product Knowledge
  • POS Systems Expertise
  • Microsoft Outlook
  • Microsoft Excel
  • Money Handling Abilities
  • Office Equipment Proficiency
  • Adobe Systems Adobe Creative Cloud
  • YouTube
  • Lotus Notes
  • Proofreading
  • Call Center Operations
  • Typing Proficiency
  • Microsoft PowerPoint
  • Adobe Systems Adobe Flash
  • Intuit QuickBooks
  • Customer Relations
  • Spreadsheets
  • McAfee
  • Staff Training
  • Microsoft SharePoint
  • Microsoft Word

Timeline

CNA

Missouri Veterans Home
02.2023 - 08.2023

CSR

Parking Violation Bureau
03.2014 - 11.2022

High School Diploma -

Jennings Senior High

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Veronica Brooks