Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Broomfield

Gahanna,OH

Summary

Dynamic Financial Services Representative at Nationwide with expertise in customer relationship management and regulatory compliance. Proven track record in enhancing service delivery and mentoring new employees. Skilled in financial product sales, fostering strong client relationships, and streamlining communication to improve satisfaction and retention. Punctual and dependable, committed to excellence in service.

Overview

2
2
years of professional experience

Work History

Financial Services Representative

Nationwide
06.2024 - Current
  • Answered inquiries from financial professionals about client life insurance policies.
  • Delivered technical assistance for issues encountered with Nationwide applications.
  • Mentored new employees, enhancing their proficiency in service delivery.
  • Coordinated weekly team meetings, presenting essential updates on product offerings.
  • Actively led discussions in work chat to resolve questions from team members.
  • Supported financial professionals by providing detailed information on client policies.
  • Streamlined communication among team members during calls for improved service delivery.
  • Assisted clients in understanding financial products, enhancing customer satisfaction and retention.
  • Developed knowledge of regulatory requirements, contributing to risk management efforts.
  • Collaborated with team members to streamline customer service processes, improving response times.
  • Managed client inquiries professionally, fostering positive relationships and trust in services offered.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.

Sales Floor Manager

La-Z-Boy
02.2024 - 05.2024
  • Developed strong customer relationships to facilitate sales of high-end furniture.
  • Conducted in-depth inquiries into customer preferences and lifestyles to recommend suitable products.
  • Utilized initial general questions to build rapport before delving into specific needs.
  • Promoted protective furniture options and warranty plans based on individual customer requirements.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.
  • Monitored inventory levels and coordinated restocking efforts to maintain optimal stock availability.
  • Fostered a positive work environment by encouraging teamwork and open communication among staff members.
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Demonstrated product and answered questions for prospective customers.

Restaurant Hostess

Cheesecake Factory
06.2023 - 11.2023
  • Managed waitlists efficiently, coordinating seating arrangements to minimize guest wait times.
  • Communicated effectively with servers and kitchen staff to ensure smooth dining operations.
  • Handled customer inquiries and concerns, providing exceptional customer service and support.
  • Maintained cleanliness and organization of front-of-house areas, contributing to a positive dining environment.
  • Monitored dining room flow, adjusting seating as needed to enhance guest experiences during peak hours.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Education

High School Diploma - N/A

Pickerington Highschool North
Pickerington, OH
05.2023

Skills

  • Technical and soft skills
  • Financial services
  • Customer relationship management
  • Cash management
  • Financial product sales
  • Regulatory compliance
  • Customer relationship building
  • Life insurance
  • Financial information systems
  • Punctual and dependable

Timeline

Financial Services Representative

Nationwide
06.2024 - Current

Sales Floor Manager

La-Z-Boy
02.2024 - 05.2024

Restaurant Hostess

Cheesecake Factory
06.2023 - 11.2023

High School Diploma - N/A

Pickerington Highschool North

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