Veronica Brownell
Covington,GA
Summary
Accomplished Medical Billing Coder with expertise in ICD-10 and CPT coding at Northside Hospital Atlanta. Enhanced billing accuracy by 20% through meticulous data verification and coding error resolution. Demonstrated exceptional communication and teamwork skills, fostering a collaborative environment. Committed to continuous learning and maintaining HIPAA compliance for optimal patient data confidentiality.
Overview
17
17
years of professional experience
Work History
Medical Billing Coder
Northside Hospital Atlanta
06.2015 - 09.2025
- Collaborated with healthcare providers to resolve billing discrepancies.
- Reviewed coding guidelines to enhance billing accuracy and reduce errors.
- Trained new staff on coding protocols and billing procedures effectively.
- Updated patient financial information to guarantee accuracy.
- Kept management informed of any issues or trends impacting financial performance related to medical billing processes.
- Supported practice growth by effectively managing a high volume of claims without compromising quality.
- Demonstrated adaptability by quickly learning new procedures as medical coding standards evolved over time.
- Minimized errors in data entry by double-checking information before submitting claims to insurance companies.
- Increased accuracy of claims submissions with thorough understanding of ICD-10, CPT, and HCPCS coding systems.
- Managed workload effectively, prioritizing tasks based on urgency and importance to maintain timely claim submissions.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Generated reports to identify coding trends and discrepancies.
Customer Service Representative
Northside Hospital Atlanta
11.2008 - 2015
- Resolved customer inquiries through multiple communication channels, ensuring clarity and satisfaction.
- Provided comprehensive product knowledge to assist customers in making informed purchasing decisions.
- Documented customer interactions accurately in CRM systems to maintain up-to-date records.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Medical Billing And Coding/office Management
ETI Career Institute
Atlanta GaSkills
- ICD-10 proficiency
- HIPAA compliance
- Professionalism and ethics
- Continuous learning attitude
- Insurance verification
- CPT coding
- Claims processing
- Insurance coding (ICD-9 and CPT)
- Medical claims coding
- Performance improvement
- Data verification
- Medical billing
- Coding error resolution
- Type coding
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Self motivation
- Patient data confidentiality
- Professionalism
- Insurance billing
- Patient information verification
Timeline
Medical Billing Coder
Northside Hospital Atlanta
06.2015 - 09.2025
Customer Service Representative
Northside Hospital Atlanta
11.2008 - 2015
No Degree - Medical Billing And Coding/office Management
ETI Career Institute