Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Bugarin

53280 Calle Soledad, Coachella,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Elegibility Technician I

DPSS County of Riverside
Cathedral City, CA
04.2020 - 07.2020
  • Collect and analyze applicants' information via interviews, references, and personal and financial data verification.

Medical Assitant

Eisenhower Health
Rancho Mirage, CA
10.2019 - 03.2020
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Measured patient peak flows to improve workflow efficiency.

Medical Assistant

Thi Kim Loan Pham M.D.
La Quinta, CA
09.2007 - 12.2018
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
  • Assessed, documented and monitored vital signs for more than [15 patients per day
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
  • Trained patients on how to properly operate medical equipment
  • Performed routine tests such as urine dip stick, vision and hearing tests
  • Recorded vital signs and medical history for patients each
  • Completed clinical documentation in accordance with agency guidelines
  • Contributed to efficient office operations by triaging patients by severity of medical complaint
  • Evaluated and reported the current equipment inventory to appropriate sources
  • Ordered and received disposable supplies and created SAP purchase orders
  • Communicated with patients by phone and via written correspondence
  • Scheduled appointments for patients via phone and in person
  • Maintained clean and organized work area with adequate supplies and reagents
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
  • Organized charts, documents and supplies to maintain team efficiency
  • Recorded patient histories and filed supporting clinical data and diagnosis
  • Cleaned and disinfected chairs and equipment according to facility policy
  • Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies
  • Completed preventative maintenance, inspections and electrical safety testing
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
  • Monitored patient stability by checking vital signs and weight
  • Assisted with technical treatments and entered information in patient records and charts
  • Prepared patients for examinations, taking vital signs and updating medical histories
  • Prepared prescription refill requests on behalf of the physician
  • Assisted patients in preparation for examinations, assessing and recording vital signs
  • Troubleshot malfunctioning equipment and test systems
  • Kept facility stocked with necessary supplies, equipment and instruments
  • Observed and documented patient status and reported patient complaints to the case manager
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Used NextGen software to process patient payments and update accounts
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
  • Cleaned, restocked and prepared exam rooms and medical equipment
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
  • Improved patient care and daily task efficiency resulting in smoother operations
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Coordinated and executed proper medical waste disposal
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers
  • Acted as a liaison between physician and patient
  • Managed both clinical and administrative duties in a medical office setting
  • Answered appointment calls
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Identified operational improvements to drive efficiency and quality of care
  • Educated patients about medications, procedures and physician's instructions
  • Interviewed patients to verify information, record medical history and confirm purpose of visit
  • Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
  • Participated in the maintenance of safe conditions within the facility and other related areas

Education

Associate of Arts - Early Childhood Education

College of The Desert
Palm Desert, CA
12-2023

Certificate - Medical Assistant

Milan Institute - Palm Desert
Palm Desert, CA
2007

Skills

  • Administrative
  • Interpersonal
  • Communication
  • Customer Service
  • English/Spanish speaking
  • Environmental Compliance
  • Customer interaction
  • Tech-Savvy
  • Attention to Detail
  • Works Well Under Pressure
  • Documentation And Reporting
  • Extensive Organizational Skills
  • Setting schedules
  • Calm and patient
  • Effective listening
  • Computer Keyboarding
  • Collaboration
  • MS Office

Timeline

Elegibility Technician I

DPSS County of Riverside
04.2020 - 07.2020

Medical Assitant

Eisenhower Health
10.2019 - 03.2020

Medical Assistant

Thi Kim Loan Pham M.D.
09.2007 - 12.2018

Associate of Arts - Early Childhood Education

College of The Desert

Certificate - Medical Assistant

Milan Institute - Palm Desert

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Veronica Bugarin