Veronica Bustos
Anaheim,CA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Personable Medical Assistant bringing 20 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
24
24
years of professional experience
Work History
Medical Assistant/Phlebotomist
Priority Wellness
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Front and Back Office Medical Assistant
Dr. German Zermeno
04.2018 - 09.2023
- Incorporated outside records into charts and EHR.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Pitched in to help with office tasks during busy periods and staff absences.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Managed staff scheduling and set patient scheduling policy.
- Monitored office supplies to replenish needed inventory before depletion.
Back Office Lead Medical Assistant
Center For New Medicine
04.2004 - 04.2018
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Supervised, trained and coached team of medical assistants.
- Scheduled appointments for patients via phone and in person.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Managed departmental inventory and supply ordering.
- Used heel and finger stick methods to obtain blood from capillaries.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Prepared and packaged specimens for courier transport.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Interacted with patients to gather and record data prior to blood draws.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
Dr. Yung-Tae, Kim MD
04.2000 - 04.2004
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Organized charts, documents and supplies to maintain team productivity.
Education
CPT-1 - Phlebotomy
Genesis Medical College
01.2023
Medical Assistant - Medical Assisting
Concorde Career College
Garden Grove, CA04.2000
High School Diploma -
Lincoln Education Center
06.1999
Skills
- Venipuncture and Phlebotomy
- Routine Laboratory Testing
- Medication Administration
- Appointment Scheduling
- Operating EKG Equipment
- Multitasking and Prioritization
- Cleaning and Organizing
- Sharps Disposal
- Drawing Blood
- Biohazard Waste Disposal
- Sanitation and Sterilization
- Vacuum Tube and Syringe Use
- Problem-Solving
- Microsoft Office
- Butterfly Venipuncture
- Tray Organization
- Data Entry
- Specimen Collection
- Documentation and Recordkeeping
- Instrument Sterilization
- Budget Control
- Team Leadership
- Strong Work Ethic
- Reception Management
- EMR Software
- Vendor Relations
Phlebotomy
Phlebotomy Techniques
Sterilization techniques
Medical supply inventory
Medical office administration
Fluent in Spanish
OB/GYN procedures
Payment Collection
Diagnostic Procedures
Timeline
Medical Assistant/Phlebotomist
Priority Wellness
09.2023 - Current
Front and Back Office Medical Assistant
Dr. German Zermeno
04.2018 - 09.2023
Back Office Lead Medical Assistant
Center For New Medicine
04.2004 - 04.2018
Medical Assistant
Dr. Yung-Tae, Kim MD
04.2000 - 04.2004
CPT-1 - Phlebotomy
Genesis Medical College
Medical Assistant - Medical Assisting
Concorde Career College
High School Diploma -
Lincoln Education Center
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