Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Butler

Paris,Tx,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Public Housing Caseworker

Paris Housing Authority
06.2004 - Current
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Coordinated with local agencies to provide housing and prevent homelessness.
  • Oversaw housing plans for Public Housing tenants to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Tracked and monitored rental payments for all tenants.
  • Maintained database of housing resources, landlords and management companies.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Researched best practices and developed strategies to improve program outcomes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assisted in recruiting, hiring and training of team members.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Scheduled and guided resident briefings to communicate admissions and moving details.
  • Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
  • Prepared and issued housing program letters, documents, contracts and forms to encourage response from residents.
  • Collected and analyzed client income, credit report, assets and debts to determine eligibility for housing program.
  • Entered move-ins, changes and port-ins into Lindsey software system for accurate recordkeeping.
  • Entered move-ins, changes and port-ins into Lindsey Foftware system for accurate recordkeeping.
  • Spearheaded interviews with residents to determine rent increases, changes and credits.
  • Explained criteria for public housing and assisted eligible low-income families with application process.
  • Conducted home and site visits to initiate requests for reasonable accommodations.
  • Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Conducted in-home visits to provide supportive services.
  • Developed partnerships with community organizations to expand services and referrals.

Outpatient Registration Clerk

PRMC
03.2000 - 06.2003
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Collected and transported specimens to prepare for lab testing.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Entered patient information into payment system accurately for billing purposes.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
  • Explained form wording to patients to help each understand information required.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Received and routed laboratory results to correct clinical staff members.

Education

No Degree - Sociology/Criminology

Paris Junior College
Paris, TX

High School Diploma -

Chisum High School
Paris, TX
05.1997

Skills

  • Troubleshooting
  • Attention to Detail
  • Multitasking Abilities
  • Problem-Solving
  • Active Listening
  • Public Speaking
  • Conflict Resolution
  • Teamwork and Collaboration
  • Clerical Support
  • Self-Directed

Timeline

Public Housing Caseworker

Paris Housing Authority
06.2004 - Current

Outpatient Registration Clerk

PRMC
03.2000 - 06.2003

No Degree - Sociology/Criminology

Paris Junior College

High School Diploma -

Chisum High School

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Veronica Butler