Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA BUTTS

Washington,District of Columbia

Summary

Hardworker focused on completing work quickly and adequately to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

33
33
years of professional experience

Work History

Customer Service Cashier

Harris Teeter
07.2023 - 03.2025
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained knowledge of product offerings to assist customers effectively.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Managed cash drawer, ensuring accurate balancing at shift end.
  • Trained new staff on operational procedures and customer service standards.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Hotel Housekeeper

Marriott Hotel
08.2019 - 01.2021
  • Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
  • Implemented efficient cleaning procedures, reducing turnaround time for room availability.
  • Trained new staff on cleaning standards and safety protocols to ensure compliance and quality.
  • Conducted regular inspections to identify maintenance issues, coordinating with maintenance team for timely resolutions.

Housekeeper

Specialty hospital
06.2008 - 11.2010
  • Maintained safety standards by wearing gloves and protective clothing.
  • Ensured security of units when entering, cleaning, and existing.
  • Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
  • Checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards.
  • Dusted and polished all surfaces, including tables, dressers, televisions, and headboards.
  • Understood and adhered to special cleaning requests from clients.
  • Practiced proper lifting techniques.
  • Ensured all cleaning tasks were completed before leaving unit.

Lead Caregiver

Sunrise senior living
09.2004 - 04.2007
  • Maintained case notes to document resident progress and condition.
  • Assisted residents in managing daily living including lifting, bathing, and feeding support.
  • Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease.
  • Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
  • Collaborated with peers and medical teams to support resident care plans, working under RN's supervision.
  • Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks.
  • Cleaned and organized living spaces to provide each person with the best environment for health and wellness.
  • Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions.

Lead Caregiver

Life Stride inc
08.2001 - 06.2004
  • Assisted residents in managing daily living including lifting, bathing, and feeding support.
  • Maintained case notes to document resident progress and condition.
  • Performed household chores to ensure cleanliness, safety, and livability.
  • Evaluated patient's medical condition on daily basis.
  • Crafted activities enjoyed by residents, with creative programs, including game nights, concerts, card games, makeover sessions, and physical activities.
  • Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease.
  • Cooked meals based on nutritional requirements and special diets.
  • Observed self-administration of medications to adhere to medication regimen.
  • Followed agency policy and procedures in administering care to clients.

Special Education Teacher's Aide

DCPS
08.2000 - 06.2001
  • Consistently enforced administrative policies to keep the school environment fair for all students.
  • Helped outside of the classroom to monitor and protect students, including assisting with the bus and in the cafeteria.
  • Maintained clean and organized classroom space to help students feel welcome and promote learning.
  • Taught students about positive social behaviors and skills for building relationships with others.
  • Developed positive relationship with each child through observation and learning experience and enhanced student development and growth.
  • Addressed concerns quickly to avoid lasting issues.
  • Followed established guidelines and procedures.
  • Completed all assigned tasks prior to shift end.

Mail Sorter

United Postal Service
09.1992 - 12.1997
  • Operated hand and electric lift trucks to transport containers.
  • Hung, pulled, and piled mail sacks weighing as many as [Number] pounds.
  • Sorted [Number]+ pieces per day using handling machinery as well as manual techniques.
  • Sorted mail for delivery by different categories to improve shipment timeliness and accuracy.
  • Monitored the sorting equipment and quickly cleared jams.
  • Scanned arriving parcels and placed proper seals and labels for outgoing items
  • Bundled packages and mail using typing machines, improving the handling and routing of bulk items.

Education

High School Diploma - General Education

Paul Lawrence Dunbar
Washington, DC
06.1992

Skills

  • Commercial and residential cleaning
  • Housekeeping
  • Customer service
  • Health and safety compliance
  • Bloodborne pathogen knowledge
  • Dusting
  • Quality assurance
  • Medication administration
  • First aid and CPR
  • Behavior redirection
  • Client documentation

Timeline

Customer Service Cashier

Harris Teeter
07.2023 - 03.2025

Hotel Housekeeper

Marriott Hotel
08.2019 - 01.2021

Housekeeper

Specialty hospital
06.2008 - 11.2010

Lead Caregiver

Sunrise senior living
09.2004 - 04.2007

Lead Caregiver

Life Stride inc
08.2001 - 06.2004

Special Education Teacher's Aide

DCPS
08.2000 - 06.2001

Mail Sorter

United Postal Service
09.1992 - 12.1997

High School Diploma - General Education

Paul Lawrence Dunbar

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VERONICA BUTTS