Veronica Calderon
Bakersfield,CA
Summary
Seasoned Business Office Director well-versed in budget administration, financial investigations and office trained human resources professional. Excellent relationship-builder and conflict manager with a detail-oriented approach. Pursuing a new professional challenge with a growth-oriented organization. Experience in a fast-paced office setting spans the last 10 years with a large volume of staff and other manager team members.
Overview
12
12
years of professional experience
Work History
Senior Business Office Director
Solstice Senior Living At Bakersfield
01.2021 - Current
- Hired, trained, and motivated well-qualified staff.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Monitored inventory levels for office supplies; proactively ordering when necessary.
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
- Addressed any facility maintenance issues promptly; coordinating repairs or maintenance services as needed.
- Collaborated with executive leadership on long-term goal setting initiatives for continued success.
Director of Sales & Marketing
Solstice Senior Living At Bakersfield
10.2018 - 01.2021
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Managed sales promotions and marketing strategies on major social media sites.
- Evaluated customer feedback and market data to refine product offerings, enabling a more tailored approach to client needs.
Resident Care Coordinator
The Village at Seven Oaks Assisted Living & Memory Care
05.2015 - 11.2017
- Regularly met with resident families and residents to build effective care plans to meet needs, readied direct care staff schedule of over 40 individuals allowing for time off requests and managing call ins
- Lead and conducted employee reviews resulting in raises, while building processes for training and training record management in accordance with regulations from Department of Social Services
- Built and implemented Memory Care daily programming, regularly conducted chart audits, med record audits, and physician documentation audits
- Maintained inventory for nursing department supplies, while working with other department heads to meet changing needs of over 80 residents.
Marketing Assistant
The Village at Seven Oaks Assisted Living & Memory Care
02.2016 - 11.2016
- Provided tours and assistance to families and prospective residents throughout community on a regular basis while maintaining the highest level of professionalism
- Worked in lead tracking system regularly to keep accurate records of contact made with prospects
- Built and implemented social media programming as required by company policy
- Designed and coordinated events at community, generated Life Long Learning Series Programming
- Worked with residents through residential agreements, physician documentation, and scheduling of move in.
Business Office Manager
The Village at Seven Oaks Assisted Living & Memory Care
05.2015 - 02.2016
- Generated and initiated all new employee paperwork
- Lead and created orientation program to on-board staff on a regular basis
- Built and audited employee files and training records for compliance with regulations of company and state
- Worked with employees one on one to train in OSHA, Sexual Harassment, Discrimination and Activities of Daily Living
- Sign and review new resident agreements, generate office system of checks and balances to ensure all documentation was maintained appropriately in regards to retention and HIPPA
- Accounts payable and accounts receivable on weekly basis, management of petty cash and reconciliation, contact made with families in regards to rent collection
- Workers Compensation management of open cases and prevention training
- FMLA, LOA, and PFL experience and management.
Community Manager
Carriage House Estates
06.2014 - 05.2015
- Initiated sales through event planning and marketing, managed lead database and regular contact with prospective residents through phone calls, mailers and invitations to events
- Toured families, signed and reviewed residential agreements with individuals, created housekeeping management tracker for company, lead rent collection and record keeping for AR monthly
- Reconciled petty cash, communicated with department heads for other building needs
- On site emergency protocols coordinated regularly for residents in distress.
Kitchen Aide
Mistywood Senior Living
08.2012 - 06.2014
- Assist with all aspects of kitchen and meal service, dishwashing, prep, and serving meal to residents
- Regular cleaning and sanitizing of kitchen area to maintain highest standards.
Education
Associate of Science - Mathematics
American River College
Sacramento, CA12.2013
Associate of Science - Physical Science
American River College
Sacramento, CA06.2013
Skills
- Interviewing and hiring new staff
- Leading and building orientations
- Worker compensation processing
- Employee counseling
- Employee annual reviews
- Auditing and managing employee training records & HR documents
- Management of FMLA, PFL, LOA
- Staff Training and Development
- Operations Management
- Financial Management
- Recordkeeping abilities
Typing Speed
51 WPM
Technology Summary
- MS Office (Word, Excel, PowerPoint, Outlook) (7+ Years)
- Lead Tracking Databases (4 Years)
Timeline
Senior Business Office Director
Solstice Senior Living At Bakersfield
01.2021 - Current
Director of Sales & Marketing
Solstice Senior Living At Bakersfield
10.2018 - 01.2021
Marketing Assistant
The Village at Seven Oaks Assisted Living & Memory Care
02.2016 - 11.2016
Resident Care Coordinator
The Village at Seven Oaks Assisted Living & Memory Care
05.2015 - 11.2017
Business Office Manager
The Village at Seven Oaks Assisted Living & Memory Care
05.2015 - 02.2016
Community Manager
Carriage House Estates
06.2014 - 05.2015
Kitchen Aide
Mistywood Senior Living
08.2012 - 06.2014
Associate of Science - Mathematics
American River College
Associate of Science - Physical Science
American River College
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