Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SalesAssociate
Veronica Calderon

Veronica Calderon

Orlando,Florida

Summary

Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.

Overview

5
5
years of professional experience

Work History

Shift Manager/Key Holder

Firehouse Subs
02.2024 - Current
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Led team meetings to address concerns, share updates, and promote collaboration among staff members.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Prepared Foods

Whole Foods Market
08.2021 - 08.2022


  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
  • Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
  • Assisted in inventory management, reducing waste and optimizing stock levels for maximum freshness.
  • Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
  • Prepared various dishes according to established recipes, maintaining consistency in taste and presentation.
  • Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
  • Provided support during peak hours, effectively managing increased workload without compromising quality or speed of service.
  • Greeted customers with friendly demeanor to enhance positive guest experience.
  • Prepared food items by following recipes and product directions.
  • Prepared menu orders for customers, ensuring quality and visual presentation.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.

Night Auditor Supervisor

Hilton Grand Vacations At SeaWorld
04.2021 - 08.2021
  • Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
  • Streamlined night audit operations for improved efficiency and accuracy in financial reporting.
  • Ensured timely completion of daily audit tasks, contributing to the hotel''s financial stability and success.
  • Collaborated with management to implement new policies and procedures, boosting overall operational effectiveness.
  • Assisted guests with check-in and check-out processes, ensuring a seamless experience during their stay at the hotel.
  • Handled sensitive guest information securely, maintaining privacy and trust between the hotel and its clientele.
  • Analyzed revenue data to identify trends and potential areas for improvement, supporting the hotel''s long-term growth goals.
  • Conducted thorough reviews of daily transactions, ensuring accuracy in all financial records for the hotel.
  • Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.

Shift Manager/Key Holder

Checkers & Rally's Fast Food Restaurant
04.2020 - 04.2021
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Led team meetings to address concerns, share updates, and promote collaboration among staff members.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Crew Member

Checkers & Rally's Fast Food Restaurant
03.2019 - 04.2020
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Enhanced team productivity by maintaining a clean and organized work environment.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Expedited orders with accuracy, resulting in reduced wait times for customers.
  • Contributed to sales growth by upselling menu items and promoting limited-time offerings.

Warehouse worker

NFI Warehouse
10.2022 - 12.2022


  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Reduced order processing time with accurate picking, packing, and shipping of products to customers.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
  • Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
  • Participated in periodic physical inventories, assisting in accurate counts and reconciliation efforts.
  • Improved customer satisfaction through timely resolution of product returns or damage claims.
  • Utilized warehouse management system software for tracking inventory movements and maintaining accurate records.

Bakery Production Worker

Whole Foods Market
01.2023 - 04.2023
  • Baker, bread prep/slice, stocker, packer, out-of-date pull, take baker orders
  • Enhanced customer satisfaction by providing prompt and courteous service at the bakery counter.
  • Streamlined bakery displays for increased product visibility and sales.
  • Assisted in maintaining a clean and organized workstation, adhering to food safety standards.
  • Collaborated with team members to optimize workflow and increase efficiency.
  • Contributed to inventory management by monitoring stock levels and assisting with ordering supplies.
  • Supported bakery operations through proper handling, storage, and labeling of ingredients and finished products.
  • Prepared custom orders for customers by skillfully decorating cakes and pastries according to their specifications.
  • Increased repeat business by building rapport with customers through friendly interactions and knowledge of products.
  • Participated in staff training sessions to improve product knowledge and enhance customer service skills.

Education

Medical Insurance Coding

Florida Technical College
Orlando, FL
02.2024

High School Diploma -

Zenith Accelerated Learning Academy
Kissimmee, FL
01.2019

Skills

  • Health and safety
  • Store maintenance
  • Team Management
  • Attention to Detail
  • Computer Skills
  • Adaptability
  • Employee Motivation
  • Policy Enforcement
  • Customer Service

Additional Information

Pediatric first aid | CPR AED - 09/27/2022 - 09/2024

Registry No. - 2818617


National Certified Insurance and Coding Specialist - 03/20/2024 - 03/20/2025

ID Number - 1195097

Timeline

Shift Manager/Key Holder

Firehouse Subs
02.2024 - Current

Bakery Production Worker

Whole Foods Market
01.2023 - 04.2023

Warehouse worker

NFI Warehouse
10.2022 - 12.2022

Prepared Foods

Whole Foods Market
08.2021 - 08.2022

Night Auditor Supervisor

Hilton Grand Vacations At SeaWorld
04.2021 - 08.2021

Shift Manager/Key Holder

Checkers & Rally's Fast Food Restaurant
04.2020 - 04.2021

Crew Member

Checkers & Rally's Fast Food Restaurant
03.2019 - 04.2020

Medical Insurance Coding

Florida Technical College

High School Diploma -

Zenith Accelerated Learning Academy

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