Veronica Camarillo
Customer Service Rep
Brownsville,TX
Summary
Organized and dependable bilingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
In Home Care Provider
Torre Health Services
07.2023 - 10.2023
- Assisted client with daily personal tasks such as bathing, brushing teeth, and dressing
- Assisted client with housekeeping tasks such as laundry, washing dishes and vacuuming
- Also assisted with shopping for food and other household requirements, preparing and serving meals and snacks.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
In Home Care Provider
Genesis HealthCare
09.2022 - 07.2023
- Assisted client with daily personal tasks such as bathing, brushing teeth, and dressing
- Assisted client with housekeeping tasks such as laundry, washing dishes and vacuuming
- Also assisted with shopping for food and other household requirements, preparing and serving meals and snacks.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Customer Service Representative
Maximus
09.2021 - 04.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted callers with filing out online applications and submitted electronically to plan provider for processing.
- Followed policies and standard operating procedures such as filing out timesheets, adhering to privacy and HIPPA rules
Customer Service Representative
Family Dollar
03.2016 - 11.2016
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Representative
Maximus
09.2013 - 06.2014
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted callers with filing out online applications and submitted electronically to plan provider for processing.
- Followed policies and standard operating procedures such as filing out timesheets, adhering to privacy and HIPPA rules
Clerk
Manpower
12.2011 - 05.2012
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Customer Elations
10.2009 - 06.2010
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, and answer questions.
- Connected callers with appropriate Doctor on call.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Packer/Inspector
Seneca Foods
06.2009 - 10.2009
- Completed visual inspection of raw product as it is being processed
- Provided relief for other employee's break periods
- Followed all Good Manufacturing Practices (GMPs) and Safety procedures
- Maintained clean and safe work area
- Performed Sanitation functions on daily basis to clean the plant for next scheduled production run.
- Secured items for storage or shipment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Weighed packaged items to calculate total weight.
- Monitored packaging machinery to make needed adjustments.
- Sealed containers and packages with glue, tape or other materials.
Education
GED -
Adult Continuing Education
Brownsville, TX05.1995
Skills
- Following scripts
- Call Management
- Office equipment proficiency
- Money handling abilities
- Teamwork and Collaboration
- Problem-Solving
- Policies and Procedures Adherence
- Active Listening
- Record Sorting and Filing
- Professional and mature
- Customer Communication
- Telephone Etiquette
Languages
Spanish
Professional Working
Timeline
In Home Care Provider
Torre Health Services
07.2023 - 10.2023
In Home Care Provider
Genesis HealthCare
09.2022 - 07.2023
Customer Service Representative
Maximus
09.2021 - 04.2022
Customer Service Representative
Family Dollar
03.2016 - 11.2016
Customer Service Representative
Maximus
09.2013 - 06.2014
Clerk
Manpower
12.2011 - 05.2012
Customer Service Representative
Customer Elations
10.2009 - 06.2010
Packer/Inspector
Seneca Foods
06.2009 - 10.2009
GED -
Adult Continuing Education
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