Veronica Camarillo
Customer Service Rep
Brownsville,TX
Summary
Organized and dependable bilingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
In Home Care Provider
Torre Health Services
Brownsville Texas
07.2023 - 10.2023
- Assisted client with daily personal tasks such as bathing, brushing teeth, and dressing
- Assisted client with housekeeping tasks such as laundry, washing dishes and vacuuming
- Also assisted with shopping for food and other household requirements, preparing and serving meals and snacks.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
In Home Care Provider
Genesis HealthCare
Brownsville, Texas
09.2022 - 07.2023
- Assisted client with daily personal tasks such as bathing, brushing teeth, and dressing
- Assisted client with housekeeping tasks such as laundry, washing dishes and vacuuming
- Also assisted with shopping for food and other household requirements, preparing and serving meals and snacks.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Customer Service Representative
Maximus
Brownsville, Texas
09.2021 - 04.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted callers with filing out online applications and submitted electronically to plan provider for processing.
- Followed policies and standard operating procedures such as filing out timesheets, adhering to privacy and HIPPA rules
Customer Service Representative
Family Dollar
Brownsville, TX
03.2016 - 11.2016
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Representative
Maximus
Brownsville, Texas
09.2013 - 06.2014
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted callers with filing out online applications and submitted electronically to plan provider for processing.
- Followed policies and standard operating procedures such as filing out timesheets, adhering to privacy and HIPPA rules
Clerk
Manpower
Brownsville, Texas
12.2011 - 05.2012
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Customer Elations
Hutchinson
10.2009 - 06.2010
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, and answer questions.
- Connected callers with appropriate Doctor on call.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Packer/Inspector
Seneca Foods
Glencoe, Mn
06.2009 - 10.2009
- Completed visual inspection of raw product as it is being processed
- Provided relief for other employee's break periods
- Followed all Good Manufacturing Practices (GMPs) and Safety procedures
- Maintained clean and safe work area
- Performed Sanitation functions on daily basis to clean the plant for next scheduled production run.
- Secured items for storage or shipment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Weighed packaged items to calculate total weight.
- Monitored packaging machinery to make needed adjustments.
- Sealed containers and packages with glue, tape or other materials.
Education
GED -
Adult Continuing Education
Brownsville, TX05.1995
Skills
- Following scripts
- Call Management
- Office equipment proficiency
- Money handling abilities
- Teamwork and Collaboration
- Problem-Solving
- Policies and Procedures Adherence
- Active Listening
- Record Sorting and Filing
- Professional and mature
- Customer Communication
- Telephone Etiquette
Languages
Spanish
Professional Working
Timeline
In Home Care Provider
Torre Health Services
07.2023 - 10.2023
In Home Care Provider
Genesis HealthCare
09.2022 - 07.2023
Customer Service Representative
Maximus
09.2021 - 04.2022
Customer Service Representative
Family Dollar
03.2016 - 11.2016
Customer Service Representative
Maximus
09.2013 - 06.2014
Clerk
Manpower
12.2011 - 05.2012
Customer Service Representative
Customer Elations
10.2009 - 06.2010
Packer/Inspector
Seneca Foods
06.2009 - 10.2009
GED -
Adult Continuing Education