Veronica Casados
Denver,CO
Summary
Detail-oriented Assistant Manager offers more than -year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Fast Cash Pawn
Denver , CO
2015.04 - 2023.04
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Monitored employee attendance records, timekeeping, and payroll information.
Qmap/Caregiver
Ashley Manor Memory Care
Lakewood , CO
2014.03 - 2017.04
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped clients get in and out of beds and wheelchairs.
Assistant Security Manager
Kroenke Sports & Entertainment
Denver , CO
2000.02 - 2016.04
- Conducted security audits and assessments to identify risks and vulnerabilities.
- Developed, implemented, and maintained security policies, procedures, and protocols.
- Monitored access control systems to ensure safety of personnel and property.
- Coordinated with local law enforcement agencies on security matters.
- Investigated security incidents, including employee misconduct.
- Supervised a team of Security Officers in performing their duties.
- Assisted in developing emergency response plans for various scenarios.
- Trained staff members on proper safety measures and techniques.
- Analyzed CCTV footage to detect suspicious activity or behavior.
- Conducted regular patrols around the premises to monitor any unusual activity.
- Provided guidance to other departments regarding security issues.
- Performed background checks on new hires prior to their employment.
- Responded quickly to alarms or emergencies reported by staff members.
- Reviewed incident reports submitted by Security Officers for accuracy.
- Developed training materials for Security Officers related to safety protocols.
- Scheduled shifts for Security Officers according to operational needs.
- Managed inventory of all security equipment used at the facility.
- Drafted monthly performance reviews for Security Officers under supervision.
- Monitored and documented security team member's punctuality and attendance.
- Oversaw upkeep and maintenance of company vehicles.
- Hired, scheduled and supervised team of qualified and effective security officers.
- Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
- Completed investigations of security incidents and wrote reports for permanent record.
- Monitored and authorized employee and guest access to guard against theft.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Created signage to direct visitors around the building.
Data Entry Clerk
Electronic Payment Systems
Denver , CO
1998.01 - 2007.03
Education
GED -
Emily Griffith Technical College
Denver, CO02.2000
Master of Real Estate Development -
Colibri Real Estate
Denver, COVoyager CNA
Denver, COSkills
- Operations Management
- Hiring and Training
- Business Development Understanding
- Team Motivation
- Business Administration
- Staff Supervision
- Microsoft Office Expertise
- Training and Development
- Schedule Oversight
- Staff Management
- Business Development
- Customer Relations
- Retail Operations Management
- Money Handling
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- First Aid/CPR
- Team Management
- Incident Reporting
- Multitasking and Organization
- Documentation
- Elderly Care
Timeline
Assistant Manager
Fast Cash Pawn
2015.04 - 2023.04
Qmap/Caregiver
Ashley Manor Memory Care
2014.03 - 2017.04
Assistant Security Manager
Kroenke Sports & Entertainment
2000.02 - 2016.04
Data Entry Clerk
Electronic Payment Systems
1998.01 - 2007.03
GED -
Emily Griffith Technical College
Master of Real Estate Development -
Colibri Real Estate
Voyager CNA
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