Veronica Casarez
Fresno,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate opportunity seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Sales & Service Representative
MRC GLOBAL- LCS Group | PBF Energy
07.2022 - Current
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Enhanced customer retention by providing exceptional customer service and promptly resolving issues.
- Achieved sales targets consistently by applying effective sales strategies and techniques.
- Cross-trained and provide coverage for other accounts
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Collaborated with branch and outside representatives to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Accounts Receivable & Credentialing Coordinator
Universal Surgical Assistants
03.2018 - 06.2022
- Streamlined the credentialing process by implementing an efficient tracking system for medical staff applications.
- Collaborated with department heads to develop a comprehensive credentialing policy, ensuring compliance with industry standards.
- Led contract negotiations resulting in increased insurance revenue.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
Revenue Cycle Optimization & Patient Access Rep II
Memorial Hermann
01.2015 - 06.2018
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved claim reimbursement processing times by streamlining workflows and implementing efficient documentation practices.
Skills
- PVF Product knowledge
- Business Development
- Account Management
- Order Documentation
- Expediting & Sales Support
- Remote Office Availability & willing to Travel
- Shipping Procedures
- Work Prioritization
- Teamwork and Collaboration
- Dependable including Overtime and On-Call
Accomplishments
- Achieved Top Monthly Sales through effectively helping with team and account management.
Timeline
Sales & Service Representative
MRC GLOBAL- LCS Group | PBF Energy
07.2022 - Current
Accounts Receivable & Credentialing Coordinator
Universal Surgical Assistants
03.2018 - 06.2022
Revenue Cycle Optimization & Patient Access Rep II
Memorial Hermann
01.2015 - 06.2018
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