Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Castaneda

Hayward,California

Summary

Seasoned Legal Intake Specialist with extensive experience in law office settings, known for strong interpersonal skills and efficient management of high client intake volume. Proficient in legal terminology, case management software use, and maintaining confidentiality. Consistently improved client satisfaction through organized document management and attention to detail.

Overview

9
9
years of professional experience

Work History

Legal Secretary /Senior Intake Specialist

Law Offices of Patricia Turnage
Hayward, California
06.2024 - 08.2024
  • Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
  • Organized case files by creating and maintaining document filing systems for easy retrieval of information.
  • Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
  • Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Followed up with clients regularly to ensure that they are informed about the status of their cases.
  • Coordinated communication between attorneys and staff members involved in specific cases.
  • Advised potential clients about available options for resolution of their legal issues based on knowledge gained through research and consultation with attorneys.
  • Responded promptly to emails from current or prospective clients regarding their inquiries or concerns.
  • Maintained a database of client records and updated it on a regular basis with new cases and relevant data.
  • Performed administrative tasks such as filing paperwork, copying documents, and faxing forms, as required.
  • Assisted in scheduling appointments between attorneys and clients as needed.
  • Answered incoming calls from potential clients seeking assistance with their legal problems.

Senior Intake Specialist / Paralegal

Lawyers for the People
Oakland, CA
12.2021 - 06.2024
  • Reviewed intake forms for completeness, accuracy, and compliance with program requirements.
  • Adhered to confidentiality standards at all times while handling sensitive information related to clients' health care status.
  • Collaborated with other departments in order to ensure that appropriate resources were available to meet clients' needs.
  • Served as a liaison between clients, families, community organizations, agencies, and schools, providing support throughout the process as needed.
  • Participated in team meetings and provided input regarding case management strategies or interventions.
  • Proofread documents prior to filing them with courts or submitting them to opposing counsels.
  • Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Organized evidence for use at trial or hearing proceedings.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Server

California Pizza Kitchen
Pleasanton, California
10.2020 - 02.2023
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Manager

Yeyos Meat Super Carniceria
Hayward, California
09.2015 - 10.2020
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Associate of Arts - Paralegal Studies

Merritt College
Oakland, CA
05-2025

Paralegal Certificate

Merritt College
Oakland, CA
12-2023

High School Diploma -

Moreau Catholic High School
Hayward
05-2019

Skills

  • Legal support
  • Real Estate Law
  • Civil Law
  • Employment Law
  • Personal Injury Law
  • Legal services
  • Legal writing
  • Legal Research
  • Client communications
  • Bilingual
  • Drafting legal documents
  • Calendar Management
  • Phone Etiquette
  • Litigation Support
  • Legal Terminology
  • Client Correspondence

Languages

Spanish
Native/ Bilingual

Timeline

Legal Secretary /Senior Intake Specialist

Law Offices of Patricia Turnage
06.2024 - 08.2024

Senior Intake Specialist / Paralegal

Lawyers for the People
12.2021 - 06.2024

Server

California Pizza Kitchen
10.2020 - 02.2023

Manager

Yeyos Meat Super Carniceria
09.2015 - 10.2020

Associate of Arts - Paralegal Studies

Merritt College

Paralegal Certificate

Merritt College

High School Diploma -

Moreau Catholic High School

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Veronica Castaneda