Veronica Castellanos
Seguin,TX
Summary
Knowledgeable receptionist skilled in administrative support and customer service. Brings several years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Overview
16
16
years of professional experience
Work History
Front Office Receptionist
Toothtime Family Dentistry-nb
New Braunfels, TX
01/16/24 - Current
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Processed payments for services rendered accurately and efficiently.
- Prepared invoices for customers according to company procedures.
- Ensured that front desk area was well organized at all times.
- Scheduled appointments for clients and recorded all client data into the system.
- Maintained confidentiality of customer information at all times.
- Entered new client data into database systems accurately.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Provided education and resources to help patients understand their treatment options.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Identified discrepancies between provider's charges and insurance company’s fee schedules.
- Verified insurance coverage and eligibility for services using computer software.
- Submitted prior authorization requests to insurance companies when necessary.
Office Contact
San Antonio Surgical Arts
New Braunfels, TX
12.2021 - 06.2023
- Scheduled appointments with clients or vendors as requested by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Verified accuracy of information before entering it into the database system.
- Processed payments from clients in a timely manner.
Office Manager
Toothtime Family Dentistry- Seguin
Seguin, TX
04.2008 - 01.2018
- Developed and implemented office policies and procedures.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Tracked vacation accruals and personal leave balances for each employee.
- Provided guidance and training to junior staff members when needed.
- Conducted regular audits of the front office area to ensure accuracy in billing and reservations systems.
- Processed payments from customers and provided accurate change when necessary.
- Managed front office staff schedules and ensured adequate coverage of duties.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Reconciled daily cash receipts with total deposits on bank statement.
- Maintained accurate records of collections, adjustments and denials in the system.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Answered customer inquiries regarding billings, payments, account status.
- Worked closely with patients to discuss payment arrangements when needed.
Texas Works Advisor
Texas Health and Human Services
Schertz, TX
07/06/23 - 01/12/24
- Ensured compliance with company policies and legal regulations regarding employment practices.
- Assisted customers with product selection based on individual needs.
- Verified accuracy of data entry into company database system.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Adhered to company policies and procedures while assisting customers with their needs.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Education
Some College (No Degree) - Registered Dental Assistant - RDA
University of Texas Health Science San Antonio
San Antonio, TX01-2018
GED -
TEA
Seguin, TX04-2000
Some College (No Degree) - Medical Assistant- MA
National Institute of Technology
San Antonio, TX08-1999
Skills
- Administrative Skills
- Word Processing
- Clerical Support
- Bilingual fluency in spanish
- Project Planning
- Attention to Detail
- Organization and Time Management
- Customer Service
- Data Entry
- Staff Management
- Bookkeeping
- Account Reconciliation
- Event Coordination
- Scheduling Coordination
- Credit and collections
- Regulatory Compliance
- Policy Implementation
- Report Preparation
- Mail handling
- Scheduling
- Payroll Processing
- Media Relations
- Community Networking
- Social media networking
- Team building
- Goal-Oriented
- Multitasking
- Excellent Communication
- Computer Skills
- Typing 25-30 WPM
- Surgical treatment planning
- Patient treatment planning
- medicaid / Chip billing
- Billing and Collection Procedures
Affiliations
- gardening
- fashionista
- church activities
- reading
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Contact
San Antonio Surgical Arts
12.2021 - 06.2023
Office Manager
Toothtime Family Dentistry- Seguin
04.2008 - 01.2018
Front Office Receptionist
Toothtime Family Dentistry-nb
01/16/24 - Current
Texas Works Advisor
Texas Health and Human Services
07/06/23 - 01/12/24
Some College (No Degree) - Registered Dental Assistant - RDA
University of Texas Health Science San Antonio
GED -
TEA
Some College (No Degree) - Medical Assistant- MA
National Institute of Technology
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