Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

VERONICA CASTILLO

Norwalk,CA

Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patron a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

CUSTOMER SERVICE CLERK

CITY OF ANAHEIM-CENTRAL LIBRARY
Anaheim
01.2012 - Current
  • Register, enter data and process applications, provide information to assist patrons
  • Process pre-entered library applications for new hire employment orientation applications (NEO)
  • In charge of opening procedures which includes balancing all registers, processing iNovah reports, and reporting the sale of library cards.
  • In charge of processing all new books, completing Horizon data, and placing labels on the Adult, Spanish Adult, and Young Adult collections.
  • Assist patrons in checking in and/or out of different materials and answering questions about their accounts.
  • Established process for lost and found items.
  • In charge of maintaining the inventory for the hold shelf and the expired/canceled hold reports
  • knowledgeable and experienced in running and troubleshooting the RPL reports
  • Report incoming calls to IR to assist with staff coverage
  • Count library cards and maintain inventory, upkeep special edition log, and assign library applications for proofing.
  • Maintain bulletin board with public notices announcements
  • In charge and process damage claims for Adult, Young Adult and Children Collections.
  • Maintain accurate records of customer interactions, transactions, comments and complaints.

COMMUNITY OUTREACH WORKER

CITY OF ANAHEIM-DTCC
Anaheim
01.2002 - 01.2010
  • Coordinate a range of self-help classes, programs, workshops, and services
  • Scheduled and planned meetings to implement classes, programs, special events and services
  • Prepare invoices and process buying requests
  • Informed the local community through outreach and presentations
  • Conduct surveys and summarized reports
  • Maintained all monetary and in-kind donations
  • Developed fliers, brochures, monthly calendars, marketing outreach and advertised on channel 3.

ADMISSIONS RECUITER

SANTA ANA-GOODWILL INDUSTRIES
Santa Ana
01.1998 - 01.2002
  • Conducted orientation sessions for incoming rehabilitation and Welfare-to-Work clients
  • Processed enrollment and maintained status records
  • Qualified/completed enrollment packets for healthy families
  • Designed and prepared computer-based presentations
  • Promoted agency programs to public and private community organizations.

PROVISIONAL COMMUNITY SERVICE SPECIALIST

CITY OF ANAHEIM-DTYC
Anaheim
01.2003
  • Six-month appointment to coordinate the operation of the youth center
  • Supervised 13 part time recreation directors
  • Completed and issued weekly assignments and timesheets.

Education

MASTER OF BUSINESS (M.B.A.)-BUSINESS -

WILMINGTON UNIVERSITY
NEW CASTLE, DELEWARE
12.2025

BACHELOR OF ARTS DEGREE-POLITICAL SCIENCE -

CALIFORNIA STATE UNIVERSITY
LONG BEACH, CA
12.2009

Skills

  • Records Management
  • Data Entry
  • Circulation procedures
  • Library card issuance
  • Detail oriented
  • Materials inspection
  • Windows 11 Pro/Google
  • Microsoft Office Suite
  • Scheduling/Planning
  • Purchasing and Budget
  • Bilingual English/Spanish
  • Customer service excellence
  • Problem-solving abilities
  • Horizon and iNovah Software

References

References Available Upon Request

Languages

Spanish
Full Professional

Timeline

CUSTOMER SERVICE CLERK

CITY OF ANAHEIM-CENTRAL LIBRARY
01.2012 - Current

PROVISIONAL COMMUNITY SERVICE SPECIALIST

CITY OF ANAHEIM-DTYC
01.2003

COMMUNITY OUTREACH WORKER

CITY OF ANAHEIM-DTCC
01.2002 - 01.2010

ADMISSIONS RECUITER

SANTA ANA-GOODWILL INDUSTRIES
01.1998 - 01.2002

MASTER OF BUSINESS (M.B.A.)-BUSINESS -

WILMINGTON UNIVERSITY

BACHELOR OF ARTS DEGREE-POLITICAL SCIENCE -

CALIFORNIA STATE UNIVERSITY

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VERONICA CASTILLO