VERONICA CASTILLO
Norwalk,CA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patron a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
CUSTOMER SERVICE CLERK
CITY OF ANAHEIM-CENTRAL LIBRARY
Anaheim
2012.01 - Current
- Register, enter data and process applications, provide information to assist patrons
- Process pre-entered library applications for new hire employment orientation applications (NEO)
- In charge of opening procedures which includes balancing all registers, processing iNovah reports, and reporting the sale of library cards.
- In charge of processing all new books, completing Horizon data, and placing labels on the Adult, Spanish Adult, and Young Adult collections.
- Assist patrons in checking in and/or out of different materials and answering questions about their accounts.
- Established process for lost and found items.
- In charge of maintaining the inventory for the hold shelf and the expired/canceled hold reports
- knowledgeable and experienced in running and troubleshooting the RPL reports
- Report incoming calls to IR to assist with staff coverage
- Count library cards and maintain inventory, upkeep special edition log, and assign library applications for proofing.
- Maintain bulletin board with public notices announcements
- In charge and process damage claims for Adult, Young Adult and Children Collections.
- Maintain accurate records of customer interactions, transactions, comments and complaints.
COMMUNITY OUTREACH WORKER
CITY OF ANAHEIM-DTCC
Anaheim
2002.01 - 2010.01
- Coordinate a range of self-help classes, programs, workshops, and services
- Scheduled and planned meetings to implement classes, programs, special events and services
- Prepare invoices and process buying requests
- Informed the local community through outreach and presentations
- Conduct surveys and summarized reports
- Maintained all monetary and in-kind donations
- Developed fliers, brochures, monthly calendars, marketing outreach and advertised on channel 3.
ADMISSIONS RECUITER
SANTA ANA-GOODWILL INDUSTRIES
Santa Ana
1998.01 - 2002.01
- Conducted orientation sessions for incoming rehabilitation and Welfare-to-Work clients
- Processed enrollment and maintained status records
- Qualified/completed enrollment packets for healthy families
- Designed and prepared computer-based presentations
- Promoted agency programs to public and private community organizations.
PROVISIONAL COMMUNITY SERVICE SPECIALIST
CITY OF ANAHEIM-DTYC
Anaheim
2003.01
- Six-month appointment to coordinate the operation of the youth center
- Supervised 13 part time recreation directors
- Completed and issued weekly assignments and timesheets.
Education
MASTER OF BUSINESS (M.B.A.)-BUSINESS -
WILMINGTON UNIVERSITY
NEW CASTLE, DELEWARE12.2025
BACHELOR OF ARTS DEGREE-POLITICAL SCIENCE -
CALIFORNIA STATE UNIVERSITY
LONG BEACH, CA12.2009
Skills
- Records Management
- Data Entry
- Circulation procedures
- Library card issuance
- Detail oriented
- Materials inspection
- Windows 11 Pro/Google
- Microsoft Office Suite
- Scheduling/Planning
- Purchasing and Budget
- Bilingual English/Spanish
- Customer service excellence
- Problem-solving abilities
- Horizon and iNovah Software
References
References Available Upon Request
Languages
Spanish
Full Professional
Timeline
CUSTOMER SERVICE CLERK
CITY OF ANAHEIM-CENTRAL LIBRARY
2012.01 - Current
PROVISIONAL COMMUNITY SERVICE SPECIALIST
CITY OF ANAHEIM-DTYC
2003.01
COMMUNITY OUTREACH WORKER
CITY OF ANAHEIM-DTCC
2002.01 - 2010.01
ADMISSIONS RECUITER
SANTA ANA-GOODWILL INDUSTRIES
1998.01 - 2002.01
MASTER OF BUSINESS (M.B.A.)-BUSINESS -
WILMINGTON UNIVERSITY
BACHELOR OF ARTS DEGREE-POLITICAL SCIENCE -
CALIFORNIA STATE UNIVERSITY
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