Veronica Castillo
Inglewood ,CA
Summary
Accomplished Security Supervisor with a proven track record at Its A Wrap!, enhancing operational effectiveness and leading high-performance teams. Expert in security planning and conflict resolution, fluent in English and Spanish. Demonstrated success in staff management and performance optimization, ensuring compliance and safety standards are surpassed. Dedicated security supervisor offering several years of experience managing security teams and law enforcement officers. Personable leader, comfortable interacting with people from diverse cultures and backgrounds. Versed in training guards on various concepts, patrolling grounds, and compiling records based on observations and findings. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Baker
Self Employed
Inglewood, CA
04.2020 - 02.2025
- Created new recipes using available ingredients and for special occasions.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured out ingredients accurately to ensure consistent product quality.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Inspected finished products before packaging them up for sale.
- Baked fresh bread and pastries for special events
- Measured, mixed, and prepped raw materials according to specifications and recipes, buttercream, ganache.etc
- Blended ingredients and mixed dough, following recipes.
- Decorated cakes with icing, butter creme, whip creme, sprinkles and other edible decorations
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings, butter creme , whip creme, ganache , and other toppings.
- Designed appealing product displays to maintain unique presentation.
- Created attractive dessert trays for catering events.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Met with customers to discuss needed bakery items and take orders.
- Achieved cost-savings by developing functional solutions to problems.
Security Supervisor / Gaffer
Its A Wrap!
Pasadena, CA
01.2021 - 11.2024
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Led security team and contributed to on-call shifts.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Ensured all security equipment was maintained and fully operational.
- Created and rolled out budget for security department.
Security Officer
Kings Enterprise Security Services Inc.
Van Nuys, CA
03.2020 - 01.2021
- Provided escorts for visitors as needed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
Sales Associate
Sleep Perfect Mattres
Los Angeles, CA
01.2011 - 01.2020
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Supervisor
Big Lots Stores, Inc.
Inglewood, CA
08.1999 - 11.2010
- Trained new customer service representatives on company policies and procedures.
- Assisted in developing training materials for new hires as well as existing employees.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Managed team of customer service representatives to ensure high-quality support.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06-1997
Skills
- Skilled in conflict resolution
- Operational effectiveness
- Security team management
- Daily status reports
- Interviews and interrogations
- Employee performance evaluation
- Fluent in English and Spanish
- Employee schedule coordination
- Security team leadership
- Staffing and scheduling
- Security planning
- Personnel supervision
- Dispatch
- Team leadership
- Staff hiring
- Staff management
Certification
- Guard card.
- Driver license.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Security Supervisor / Gaffer
Its A Wrap!
01.2021 - 11.2024
Home Baker
Self Employed
04.2020 - 02.2025
Security Officer
Kings Enterprise Security Services Inc.
03.2020 - 01.2021
Sales Associate
Sleep Perfect Mattres
01.2011 - 01.2020
Customer Service Supervisor
Big Lots Stores, Inc.
08.1999 - 11.2010
High School Diploma -
Leuzinger High School
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