Veronica Castillo
Pharr
Summary
Talented administrative professional knowledgeable about methods for managing inbound and outbound shipments. Fully versed in computerized tracking, RFID scanning and shipment logging. Dependable in following up on issues.
Hardworking professional with extensive background making valuable contributions in settings. Detail-oriented professional delivering effective records maintenance and shipping coordination.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base.
Overview
1
1
year of professional experience
Work History
Shipping and Receiving Clerk
Pickers palace
Hidalgo
11.2024 - Current
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Operated computers to access information related to shipping activities.
- Monitored inventory levels and re-ordered supplies when necessary.
- Organized deliveries by sorting and stocking receivables
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Computed shipping, storage or demurrage charges using computer or price list.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Store Manager
Pickers Palace
Hidalgo
11.2023 - 12.2024
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed relationships with suppliers to negotiate better prices.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored progress by establishing plans, budgets and measuring results.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Psja Southwest High School
Pharr, TX06-2022
Skills
- Merchandise staging
- Shipping and receiving
- Shipping and receiving tracking
- Materials transportation
- Time management
- Material handling equipment
- Shipment tracking
- Effective communication
- Shipping label preparation
- Inventory software
- Teamwork and cooperation
- Records management
- Heavy lifting
- Barcode scanning
- Verbal and written communication
- Self-motivated and independent
- Certified forklift driver
- Pallet jack use
- Data entry
- Forklift operation
- Package handling
- Safety and compliance
- Inspection and quality control
Timeline
Shipping and Receiving Clerk
Pickers palace
11.2024 - Current
Store Manager
Pickers Palace
11.2023 - 12.2024
High School Diploma -
Psja Southwest High School