Veronica Castorena
Zeeland,MI
Summary
Organized and dependable administrative professional with extensive experience in office coordination, customer service, and workflow support. Proven ability to manage complex calendars, prepare essential documents, and track expenses while supporting leadership teams in dynamic environments. Recognized for handling sensitive information with discretion, enhancing operational processes, and maintaining meticulous records. Committed to fostering an efficient, positive, and collaborative workplace that drives team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Sales Agent
Farmers Insurance – Bowers Agency
05.2025 - Current
- Manage administrative operations including scheduling, documentation, and daily office communication.
- Coordinate the Director’s calendar, prepare meeting materials, and support follow-up correspondence.
- Process applications, maintain client files, and ensure compliance with company and state requirements.
- Track billing, payments, and policy updates while maintaining accurate internal records.
- Provide customer service support via phone, email, and CRM platforms.
- Assist with report preparation, data entry, and workflow organization for the agency.
Guest Services / Supply Chain Administrator / Travel Assistant
Tommy Car Wash Systems
03.2021 - 02.2025
- Coordinated schedules, meetings, and travel arrangements for executives and staff.
- Managed high-volume communication via phone, email, and internal systems with accuracy and professionalism.
- Oversaw procurement tasks including vendor communication, supply ordering, and tracking deliveries.
- Processed purchase orders, invoices, and expense reports while maintaining organized financial records.
- Maintained detailed documentation and updated internal systems to support compliance and operational workflow.
- Supported cross-departmental communication and assisted with project coordination.
- Handled confidential information with discretion and contributed to improving administrative processes.
Group Sales Manager
Suburban Inns / Courtyard by Marriott
08.2016 - 01.2021
- Managed group sales operations including corporate, sports, government, and social event bookings.
- Planned and coordinated conferences, weddings, and corporate meetings from inquiry through completion.
- Prepared proposals, contracts, invoices, sales reports, and client correspondence with high accuracy.
- Collaborated with front desk, housekeeping, management, and banquet teams to ensure seamless execution.
- Conducted site tours and professional presentations for potential clients.
- Tracked budgets, monitored billing accuracy, and ensured compliance with company and industry standards.
- Built and maintained strong client and vendor relationships to support repeat business.
- Reason for Leaving: Position eliminated due to COVID-19 shutdown and loss of group/corporate bookings.
Education
Surgical Technology Program – Prerequisites Completed
Baker College of Muskegon
01.2013
Skills
- Administrative Support
- Calendar & Meeting Coordination
- Document Preparation
- Expense Tracking & Billing
- Customer & Staff Communication
- Data Entry Accuracy
- Microsoft Office
- Google Workspace
- CRM Coordination
- Confidentiality & Discretion
- Multitasking
- Prioritization
- Team Collaboration
- Workflow Improvement
- Travel coordination
Certification
- First Aid / CPR / AED (Valid through 09/2024)
- TIPS Alcohol Service Certification
Timeline
Administrative Assistant / Sales Agent
Farmers Insurance – Bowers Agency
05.2025 - Current
Guest Services / Supply Chain Administrator / Travel Assistant
Tommy Car Wash Systems
03.2021 - 02.2025
Group Sales Manager
Suburban Inns / Courtyard by Marriott
08.2016 - 01.2021
Surgical Technology Program – Prerequisites Completed
Baker College of Muskegon