Veronica Castro
San Diego,CA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Resource Navigator for the Juvenile Justice Court
The Children's Initiative
San Diego , CA
06.2021 - Current
- Work with youth and their families in juvenile justice system to provide ongoing support and resources.
- Assist San Diego County Juvenile Court, District Attorney's Office, and Public Defender with referrals to provide support to programs and services for youth and families.
- Develop and maintain trusting professional, supportive relationship with youth and families involved in the juvenile Justice system.
- Serve as liaison between youth and the juvenile justice system including San Diego county probation department, child welfare, regional clinicians and other key Stakeholders.
- Collaborate with community partners to identify other sources of funding for mental/ behavior health programs and services.
- Streamline tasks, appointments, and paperwork.
Front Desk Supervisor
SBCS/Project Artemis
San Diego , CA
03.2021 - 06.2022
- Offered assistance and answered questions to more than 100 staff/guest per day to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Prepared employee work schedules to cover important tasks at appropriate times.
- Helped Youth upon arrival to prepare them for their term at the Convention Center.
- Gave support and provided quality time throughout their most difficult moments.
- Attended to emergency calls, helped with medical needs, supported COVID Unit and made Youth feel safe, attending to all basic needs.
Executive Assistant to the Chief Executive Officer
SBCS
Chula Vista , CA
09.2018 - 06.2021
- Organized calendars and meetings for CEO.
- Assisted all Directors on daily meeting Scheduling and updated their calendars.
- Human Resources Assistant/Administrative Assistant for all Directors.
- Took minutes for monthly Board meetings.
- Provided Office Support with a great variety of clerical and administrative tasks. Data entry, company trainings,.
- Took care of translations English/Spanish.
Office Clerk II/Administrative Assistant
MAAC Community Charter School
Chula Vista , CA
06.2010 - 09.2018
- In charge of general clerical duties.
- Assistant to Director.
- Sorting mail, scheduling appointments, and interviewing families for future placement at the High School.
- Issued call logs, translations, counseling, discipline, attendance.
- Supported Youth and family finding them resources for their current needs.
- Met challenging quotas for productivity and accuracy of work.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
Diploma - Business
San Diego City College
San Diego, CA06.2017
Post Certificate Principle's of Investigation - Administrative Justice
Southwestern College
Chula Vista, CA06.2004
Certificate - Police Citizen's Academy
Chula Vista Police Department
Chula Vista, CA03.2002
Diploma - Administrative Assistance
UEI College
San Diego12.1995
Skills
- Dependable and Responsible
- Self-Motivated
- Meeting Minutes
- Administrative Support
- Problem Solving
- Honest and Ethical
- Conflict Resolution
- Bilingual English/Spanish
- Consistent, dependable and accurate in carrying out responsibilities to successful conclusion
- Excel in creative thinking and problem solving
- Strongly motivated to achieve higher expectations
- Bilingual/Translator – English/Spanish
- Demonstrates strong interpersonal skills
- Loyal to organization
Timeline
Resource Navigator for the Juvenile Justice Court
The Children's Initiative
06.2021 - Current
Front Desk Supervisor
SBCS/Project Artemis
03.2021 - 06.2022
Executive Assistant to the Chief Executive Officer
SBCS
09.2018 - 06.2021
Office Clerk II/Administrative Assistant
MAAC Community Charter School
06.2010 - 09.2018
Diploma - Business
San Diego City College
Post Certificate Principle's of Investigation - Administrative Justice
Southwestern College
Certificate - Police Citizen's Academy
Chula Vista Police Department
Diploma - Administrative Assistance
UEI College
Similar Profiles
Miriah PattersonMiriah Patterson
Blended Service Coordinator at "Allegheny Children's InitiativeBlended Service Coordinator at "Allegheny Children's Initiative
Olivia TchinnisOlivia Tchinnis
Project Manager at Children's Literacy InitiativeProject Manager at Children's Literacy Initiative
Trevor MartinTrevor Martin
Project Team Member at The Initiative (M - Heal) & Neo Nest GlobalProject Team Member at The Initiative (M - Heal) & Neo Nest Global