VERONICA CASTRO
Long Beach,Ca
Summary
To seek and maintain full-time position in Human resources that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Human Resources Coordinator years of clerical experience in fast-paced environment and practical working knowledge of human resources activities. Demonstrates strong interpersonal and excellent verbal and written communication skills to confidently interface with public and deal effectively with questions or concerns. Establishes and maintains productive working relationships with co-workers and officials while preserving high level of confidentiality required in HR environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mortgage Loan Servicing Specialist
Landhome Financial Services
10.2018 - Current
- Loan processing of active mortgage loans, board new loans and service release transfers for private investors.
- Generated reinstatement and payoff letters along with processing payments for loss mitigation department.
- Assisted Customer Service department with Spanish speaking customers
- Developed and maintained relationships with customers, Investors and other third parties.
- Tracked and filed electronic legal documents for all parties.
- Processed bankruptcy loans activating and dismiss for chapter 7 and chapter 13. Managed collections and proof of claims in system.
- Maintained all necessary communication with client, tax Insurance and loss mitigations department.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Proved successful working within tight deadlines and fast-paced environment.
DRC Dispatch Clerk
Frontier Communications
04.2013 - 11.2017
- Copper Jeopardy Desk: Dispatch clerk assisting technicians with issues service orders, customer access and provisioning problems.
- Process pending FIOS trouble tickets for California, Florida and Texas to insure customer commitments and internal orders are met within time-sensitive deadlines.
- Provide quantitative analysis of outages network status and connectivity for technician deployment.
- Monitor status with city permits and engineering department in order to provide updates for both residential and business customers
- Worked with high volume orders for customers with different providers looking to switch back to Verizon services
- Assisted both copper and FIOS departments translating for Spanish speaking customers
- Systems: Aims, Avaya, Awas, Ccg, Coa, Ivapp, Novac, Vrepair, Vzot.
Project Coordinator
Verizon
04.2011 - 05.2013
- Manage, schedule and track Verizon FIOS MDU (Multi-dwelling Unit) statement of work milestones and deliverables, multiple project plans throughout Southern California.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Create weekly/monthly status reports for managers and sales reps.
- Conduct weekly status meetings with internal/external departments and vendors on project updates.
- Escalate issues as required with effective details and documentation when completion is jeopardized.
- Collaborate across teams to identify and resolve technical issues using AIM (Accelerating Implementation Methodology) for optimization manpower and timelines at all levels of management.
- Focus completely on solving technical integration issues in a timely manner.
- Notify sales team of project completion, help forecast sign-up trends, help develop SLA (Service Level Agreements) and provision input on future budget objectives.
Human Resources Coordinator
SELECT STAFFING
05.2004 - 10.2010
- Assist in managing branch by establishing priorities in office activities
- Assist branch manager in maintaining efficient and effective work organization by supervising staff of employment placement professionals
- Conducted new employee onboarding and provided ongoing orientation training.
- I ensure timely and accurate payment of wages to staff by processing the submission of weekly payroll boards, billing reports, & invoices where applicable
- Ensure client satisfaction with Company services by monitoring current activity, making adjust intents to plans or services as needed
- Make regular in-person visits to customers to ensure satisfaction and to identify additional customer needs and opportunities to grow business
- Ensure order fill rates for temporary assignments, temp-to-perm and direct hire placements meet or exceed established targets for branch.
- Prepare and generate variety of weekly and monthly reports for management, staff, corporate, client's and others.
- Handle and resolve client/employee issues and inform appropriate personnel of problem solving and opportunities
- Monitor and follow up on account receivables in conjunction with branch manager and Credit/Collections department
- Comply with weekly/annual SOX Audit compliance, ensuring that office staff verifies all I-9's and conducts and documents background/drug screens (if required by client) prior to employee being sent on assignment
- Work closely with Director's of Risk Management on all Workers Comp Cases, completing hard & soft copy reports
- Regularly perform Account Manager duties (interviewing and placements).
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
Education
MOUNT OLIVE HIGH SCHOOL
Duarte, CA1991
Skills
- Professional experience as Onboarding Specialist with excellent communication and interpersonal skills Understanding of practical use of Human Resources Information Knowledge of state, federal, local Employment laws and regulations Passion for for teamwork and mentorship ability Good planning and time management skills Ability to empathize with needs of new employees, and guide them accordingly
Certification
Courses/Certification Trainings
Sexual Harassment Training
Payroll Certified @ Select & Team One
On-Site Manager Certification
Powerful Communication Skills for Women
Woman's Advance Network with Mimi Donaldson
2 Day Camp for 1st time Manager's
Languages
Spanish
Full Professional
Timeline
Mortgage Loan Servicing Specialist
Landhome Financial Services
10.2018 - Current
DRC Dispatch Clerk
Frontier Communications
04.2013 - 11.2017
Project Coordinator
Verizon
04.2011 - 05.2013
Human Resources Coordinator
SELECT STAFFING
05.2004 - 10.2010
MOUNT OLIVE HIGH SCHOOL
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