Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Veronica Castro

New Castle,DE

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Quality Control and Assurance Manager

PostScan Mail
Wilmington, DE
09.2021 - Current
  • Managed a team of Quality Control and Assurance personnel to ensure compliance with company policies and procedures.
  • Developed quality control plans to monitor and review the production process.
  • Conducted periodic audits on internal processes to identify areas of improvement in product performance, safety, and reliability.
  • Analyzed customer complaints to determine root causes of defects and implemented corrective actions accordingly.
  • Implemented corrective action programs for non-conforming products or services.
  • Investigated customer inquiries concerning product quality issues and provided timely resolution.
  • Developed training materials for employees in order to ensure consistent quality assurance practices throughout the organization.

Mail Handler

JPMorgan Chase
Newark, DE
04.2019 - 08.2021
  • Sorted incoming mail for delivery to the appropriate departments or individuals.
  • Inspected parcels for any damages before delivering them to customers.
  • Organized outgoing mail into designated bins according to postal regulations.
  • Verified accuracy of postage amounts on all outgoing mail pieces.
  • Operated various machines such as scales, meter machines, and sorters.
  • Provided customer service by answering questions about mailing services offered.
  • Collected payments from customers for goods purchased at the post office counter.
  • Followed safety procedures when handling hazardous materials like chemicals and fuels.
  • Loaded trays of envelopes into automated sorting machines.
  • Identified inconsistencies between address labels and delivery locations.
  • Utilized handheld scanners to track deliveries and update inventory levels.
  • Operated mail processing equipment and manually sorted mail.
  • Operated security screening equipment to identify suspicious mail and potential security threats.

Education

High School Diploma -

Walton High School
Walton, NY
05-2017

Skills

  • Quality Inspection
  • Process Validation
  • Quality Management Systems
  • Process Analysis
  • Progress Reporting
  • Goals Setting
  • Budget Management
  • Policy Reinforcement
  • Attention to Detail

Affiliations

  • on m,y spare time I enjoy visiting art galleries and museums.

Languages

Spanish
Professional
English
Professional

Accomplishments

  • in 2015 I received a recommendation letter from an FBI agent detailing my heroic act of kindness while helping a civilian who needed medical attention.

References

References available upon request.

Timeline

Quality Control and Assurance Manager

PostScan Mail
09.2021 - Current

Mail Handler

JPMorgan Chase
04.2019 - 08.2021

High School Diploma -

Walton High School

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Veronica Castro