Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Veronica Castro

Lakewood,CO

Summary

Resourceful Gap Leader known for high pr Resourceful Gap Leader known for high productivity and efficient task completion. Specialize in team leadership, operational improvement, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team synergy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Gap Leader

Gap Factory
Lakewood, CO
05.2022 - 07.2024
  • Conducted daily team meetings to ensure all associates were aware of their tasks and responsibilities.
  • Provided support to managers when needed, including covering shifts during peak times or assisting with customer service issues.
  • Maintained accurate records of employee attendance, payroll and scheduling information.
  • Enforced company policies consistently among team members.
  • Coordinated events such as product launches or special promotions at the store location.
  • Ensured that all safety protocols were adhered to at all times.
  • Interacted with customers on a regular basis, responding promptly to inquiries or requests for assistance.
  • Received shipments of merchandise and ensured accuracy of orders before stocking shelves.
  • Trained new employees on company policies and procedures.
  • Collaborated with other departments within the organization regarding marketing initiatives or operational challenges.
  • Monitored staff performance, providing feedback to ensure employees followed proper procedures.
  • Reviewed employee timesheets for accuracy before submitting them for payroll processing.
  • Managed day-to-day operations of the store, including cash handling, merchandise displays, cleanliness standards.
  • Resolved customer complaints quickly and efficiently.
  • Read diagrams and schematic drawings to determine work procedures.
  • Addressed employee concerns in an effective manner while maintaining a positive attitude towards them.
  • Assisted in the development of strategies to increase store sales and customer satisfaction.

Cashier Team Lead

Farmacias Similares
Ciudad Guzman , Jalisco
08.2012 - 01.2016
  • Greeted customers and provided assistance in locating items.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
  • Interacted politely with customers to promote quality service during checkout.
  • Assisted customers with locating items within the store when requested.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Monitored cashier performance, providing feedback as needed.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.

Cashier Assistant

PEMEX
Jal, Jalisco
08.2009 - 07.2012
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Interacted politely with customers to promote quality service during checkout.

Education

Some College (No Degree) - English as a Second Languague

Miracosta College
Oceanside, CA

Some College (No Degree) - Abogado (Laws)

University of Guadalajara
Ciudad Guzman

High School Diploma -

CBTA #226
Barranca De Santa Clara

Skills

  • Time Management
  • Attention to Detail
  • Punctual and Reliable
  • Honest and Dependable
  • Analytical Thinking
  • Problem-solving aptitude
  • Reliability
  • Microsoft Office expertise

Accomplishments

  • Number one of Leadership for Loyalty year 2023 PNW District.
  • Miracosta College Certificate of Recognition for inclusion in the MCC student publication Magazine 2018 and 2019.
  • Excellence Scholarship Universidad de Guadalajara.

Certification

  • Heartsaver First Aid CPR AED
  • Bilingual: Spanish/English

Affiliations

  • Music
  • Dance
  • Off-Road
  • Languages
  • Read
  • Mountain Bike

Timeline

Gap Leader

Gap Factory
05.2022 - 07.2024

Cashier Team Lead

Farmacias Similares
08.2012 - 01.2016

Cashier Assistant

PEMEX
08.2009 - 07.2012

Some College (No Degree) - English as a Second Languague

Miracosta College

Some College (No Degree) - Abogado (Laws)

University of Guadalajara

High School Diploma -

CBTA #226

Similar Profiles

CREATE PROFILE
Veronica Castro