VERONICA CASTRO
San Antonio,TX
Summary
Hard-working, multi-tasking office assistant with outstanding telephone, scheduling and documentation skills. Fluent in English and Spanish Notary Multi-line phone proficiency Filing and data archiving Customer service-oriented Certified in 10-key Documentation and reporting Works well under pressure Professional and mature Experience in Clerical and Light Industrial Proficient in MS Office Palletizer knowledge Hard working and self-motivated Current Forklift Certification Quality assurance Organized Shipping and receiving OSHA standards Material handling Production procedures.
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
27
27
years of professional experience
Work History
HR/Warehouse Worker
Resource MFG
06.2021 - Current
- Helped train new employees in safe practices and warehouse procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Assisted with creating employee handbooks and manuals.
- Picked and packed order items.
- Assisted with training new hires on warehouse policies, safety protocols, and best practices for order picking tasks.
Office Assistant
Executive Personnel Services Inc.
07.2019 - 03.2020
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and facilitated new-hire orientations.
- Scheduled interviews with potential candidates
Warehouse Worker
Landair
01.2018 - 07.2019
- Performed boxing, packing, labeling, and stocking material.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Assisted in receiving, stocking and distribution of merchandise.
Staffing Specialist
Mega Force Staffing
04.2014 - 09.2017
- Addressed all employee harassment allegations, work complaints and other concerns
- Conducted exit interviews and verified that employment termination paperwork was completed
- Supported management in developing and implementing personnel policies and procedures
- Hired employees and initiated the new hire paperwork process
- Explained all of the human resources policies, procedures, laws, standards and regulations to each employee
- Developed and facilitated job recruitment fairs
- Organized new employee orientation schedules for all new hires
- Promptly corresponded with all applicants and coordinated and conducted interviews
- Led the creation of recruiting plans for all open positions
- Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
- Screened all applicants based on their qualifications and background
- Converted employee status from temporary to permanent
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
- Performed urinalysis testing to discourage illegal drugs use in company.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Hired employees and initiated new hire paperwork process.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Developed and facilitated new-hire orientations.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Reduced time-to-fill ratios by effectively prioritizing open positions based on client needs, resources available, and market conditions.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
WIC Clerk
Dept. Of Social Services
11.2012 - 04.2014
- Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
- Improved program efficiency through meticulous data entry of client information while adhering to strict confidentiality policies.
- Streamlined appointment scheduling for clients, improving overall office efficiency.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
- Communicated with people from various cultures and backgrounds on application process.
- Organized food vouchers distribution process efficiently ensuring timely access for eligible families.
- Assisted clients with completion of applications and paperwork.
Law Clerk
David & Associates, Attorneys at Law, PLLC
04.2012 - 11.2012
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases
- Developed a working relationship with courts, clients, debtors and attorneys
- Assisted attorneys with reviewing and organizing reports
- Contacted clients to schedule appointments and discuss the progress of cases
- Dictated all weekly and bi-weekly calendar meetings
- Met with clients to update them on progress of cases
- Worked as a team with attorneys, administrative assistants and fellow legal assistants
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information
Foreign Language Translator
Duplin County Social Services
10.2007 - 08.2008
- Effectively managed a high-volume of inbound and outbound customer calls
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched and resolved client service issues
- Wrote reports and correspondence from dictation and handwritten notes
- Worked closely with law enforcement officers and other state personnel to assist with Spanish speaking people
Shipping Clerk
Butterball LLC
04.1998 - 10.2007
- Read bills of lading to determine assignment details
- Verified the contents of inventory loads against shipping papers
- Managed loading and unloading of personnel and cargo
- Worked closely with USDA to prepare invoices and transport documents for out-going loads
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Received, checked out and provided proper invoices for deliveries
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
Associate of Science - Criminal Justice
Wayne Community College
Goldsboro, NCGED -
Wayne Community College
Goldsboro, NC01.1996
Skills
- Telephone skills
- Scheduling skills
- Documentation skills
- Multi-line phone proficiency
- Filing
- Data archiving
- Customer service
- 10-key
- Documentation
- Reporting
- Works well under pressure
- Professionalism
- Maturity
- Clerical skills
- Light industrial skills
- MS Office proficiency
- Palletizer knowledge
- Self-motivation
- Forklift operation
- Quality assurance
- Organization
- Shipping
- Receiving
- OSHA standards
- Material handling
- Production procedures
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
Additional Information
References Available on Request
Languages
Spanish
Native or Bilingual
Timeline
HR/Warehouse Worker
Resource MFG
06.2021 - Current
Office Assistant
Executive Personnel Services Inc.
07.2019 - 03.2020
Warehouse Worker
Landair
01.2018 - 07.2019
Staffing Specialist
Mega Force Staffing
04.2014 - 09.2017
WIC Clerk
Dept. Of Social Services
11.2012 - 04.2014
Law Clerk
David & Associates, Attorneys at Law, PLLC
04.2012 - 11.2012
Foreign Language Translator
Duplin County Social Services
10.2007 - 08.2008
Shipping Clerk
Butterball LLC
04.1998 - 10.2007
Associate of Science - Criminal Justice
Wayne Community College
GED -
Wayne Community College
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