Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Veronica Castro

Queens

Summary

Dynamic professional with a proven track record at The Home Depot Inc, excelling in customer service and crisis management. Recognized for enhancing customer satisfaction through active listening and problem-solving skills. Adept at time management and maintaining a clean driving record, ensuring timely deliveries and exceptional client support.

Overview

2024
2024
years of professional experience

Work History

Driver/Customer Service

Parts Authority
03.2018 - 08.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Customer Service Representative

The Home Depot Inc
2009 - 2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Certified Medical Assistant

Gastronenterology Office
2003 - 2006
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.

Education

High School Diploma -

Queens Satellite High School
Queens, NY
06-2001

Skills

  • Time management
  • Valid Driver's license
  • Client support
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • Punctuality
  • GPS and route planning
  • Transportation
  • Verbal and written communication
  • Crisis management
  • Customer service
  • Call center experience
  • Active listening
  • Critical thinking
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Clerical support

Accomplishments

  • Achieved [Result] through effectively helping with [Task].

Timeline

Driver/Customer Service

Parts Authority
03.2018 - 08.2023

Customer Service Representative

The Home Depot Inc
2009 - 2011

Certified Medical Assistant

Gastronenterology Office
2003 - 2006

High School Diploma -

Queens Satellite High School

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