Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Cavin

Naperville,IL

Summary

Highly organized corporate trainer and customer service representative with a strong work ethic and excellent verbal and written skills. Demonstrated ability to train newly hired staff in various areas, including loss mitigation, customer service, and loan origination. Proficient in Microsoft Office Suite, RLM Accruent, and RBIs Applications. Known for providing excellent customer service and resolving inquiries and complaints in a timely manner.

Overview

7
7
years of professional experience

Work History

Personal Banker

First American Bank
03.2024 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, and withdrawals transfers to process smooth banking transactions for clients.

Data Entry Clerk

Reliance Standard
10.2023 - 01.2024
  • Managed administrative support through planning, organization, and analytic skills
  • Able to build and maintain collaborative working relationships at all levels
  • Supported with data entry, clerical tasks, and customer support

Corporate Trainer and Customer Service Representative

Dovenmuehle Mortgage, Inc.
06.2018 - 01.2023
  • Train new hire staff in areas of loss mitigation, customer service, foreclosure, bankruptcy, collections, and loan origination
  • Learning Management System, enrolling classes, e-Learning scoring, attendance, monitoring exams, and running reports
  • Coordinate new classes, complete the phone payments, and stay up to date on current practices and procedures for each department

Account Customer Care Specialist

Conduent
09.2017 - 02.2018
  • Research customers’ calls, respond to inquiries, investigate, and resolve complaints
  • Communicate appropriate options for resolution in a timely manner
  • Inform customers about services available and assess customer needs
  • Refers to non-routine inquiries and complaints to senior level call center representatives
  • Log customer calls in a call center environment

Education

Trade - Licensed Esthetician

Tricoci University

High School Diploma -

Streamwood High School
01.2012

Skills

  • Excellent verbal and written skills
  • Ability to multi-task with minimal supervision
  • Highly organized
  • Strong work ethic
  • Microsoft Office
  • Excel
  • PowerPoint
  • Word
  • Outlook
  • RLM Accruent
  • Share Point
  • One Drive
  • Smart Sheet
  • RBIs Applications - Milestone Tracker
  • Web Location Manager

Timeline

Personal Banker

First American Bank
03.2024 - Current

Data Entry Clerk

Reliance Standard
10.2023 - 01.2024

Corporate Trainer and Customer Service Representative

Dovenmuehle Mortgage, Inc.
06.2018 - 01.2023

Account Customer Care Specialist

Conduent
09.2017 - 02.2018

Trade - Licensed Esthetician

Tricoci University

High School Diploma -

Streamwood High School

Similar Profiles

CREATE PROFILE
Veronica Cavin