Veronica Chapa
Houston,TX
Summary
Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. Driven Automotive Sales Associate focused on service, sales and quality. 9 years of success in the industry. Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
9
9
years of professional experience
Work History
New Car Sales Consultant
Barrett Motors
08.2017 - 04.2022
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Outlined sales, warranty, and service procedures.
- Effectively communicated trade-in evaluations to customers by explaining appraisal methods used in determining vehicle values.
- Negotiated vehicle prices and secure financing for customers.
- Fostered a positive working environment by contributing to team success through collaboration and communication efforts.
- Assisted clients in arranging test drives for desired vehicles while emphasizing safety precautions during the experience.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Located desired vehicles at auctions and other dealerships.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Increased dealership revenue through consistent sales performance and building long-term client relationships.
- Streamlined the car buying process for customers by efficiently managing paperwork and collaborating with finance teams.
- Maintained compliance with all service, quality, and regulatory standards.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Located merchandise across various stores to address customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
BDC Representative/Title Clerk/Collections Agent
Elephant Auto Group
01.2013 - 08.2017
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved overall team morale by actively contributing to a positive work environment and supporting colleagues when needed.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Education
High School Diploma -
B.F. Terry High School
Rosenberg, TX06.1997
Skills
- Trade-in evaluations
- Goal-Oriented
- Test drives
- Strong negotiation
- Customer Relationship Management
- Follow-up skills
- Brand Awareness
- Sales Training
- Technical understanding
- Customer Needs Assessment
- CRM proficiency
- Price Negotiation
- Cold-calling
- Persuasive skills
- Sales Documentation
- Financial Acumen
- Vehicle financing
- Automotive trends
- Customer Service
- Friendly and Enthusiastic
- Competitive
- Negotiations strength
- Team Collaboration
- Relationship Building
- Sales Conversion
- Financing knowledge
- Goal Setting
- Appointment Scheduling
- Pre-owned vehicles
- Used cars familiarity
- Documentation And Reporting
- Lead Follow Up
- Schedule Management
- Staff Training
- Issue Resolution
- Sales and Marketing
- Email and Telephone Etiquette
- Purchasing
- Building rapport
- Professional Demeanor
- Upselling strategies
- Sales Promotions
- Sales closing
- Market understanding
- Title Research
- Contract Negotiation
- Persuasive communication style
- Persuasion techniques
- Conflict Mediation
- Product Demonstrations
Timeline
New Car Sales Consultant
Barrett Motors
08.2017 - 04.2022
BDC Representative/Title Clerk/Collections Agent
Elephant Auto Group
01.2013 - 08.2017
High School Diploma -
B.F. Terry High School
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