VERONICA CHAPMAN
Chattahoochee
Summary
Multiple years of customer service in office environments, retail and food service.
Experienced with client-centered counseling and guidance. Utilizes strong interpersonal skills and analytical thinking to assist clients in making well-informed decisions. Track record of enhancing client satisfaction through personalized and empathetic support.
Overview
19
19
years of professional experience
Work History
Choice Counselor
Automated Health Systems
06.2024 - Current
- Enhanced client satisfaction by providing tailored healthcare plan guidance.
- Supported clients in navigating complex healthcare options for better enrollment success.
- Trained new counselors on policies, fostering knowledge for exceptional client support.
- Maintained accurate records of client interactions for compliance and reporting purposes.
- Adapted counseling methods to fit individual client needs and feedback effectively.
Cashier
C-Store
12.2023 - 02.2024
- Ensured customer satisfaction by efficiently processing transactions at checkout.
- Enhanced customer experience by assisting with product inquiries and store navigation.
- Maintained organized and clean checkout areas, contributing to a positive shopping environment.
- Accurately handled various payment methods while adhering to store policies.
- Resolved customer complaints quickly, fostering loyalty and positive relationships.
- Mentored new cashiers, improving team performance and service quality.
Supply Clerk
Florida State Hospital
03.2023 - 12.2023
- Enhanced inventory accuracy by efficiently organizing and tracking supplies.
- Updated electronic health records to ensure accurate supply request processing.
- Maintained clean and organized storage areas through effective teamwork.
- Restocked essential medical supplies promptly to support daily operational needs.
- Resolved supply inquiries swiftly, ensuring staff received timely assistance.
- Implemented improvements in supply chain processes, boosting efficiency and reducing costs.
Clerk
Evergreen 76 Station
06.2022 - 03.2023
- Facilitated accurate customer transactions by efficiently operating point-of-sale systems.
- Enhanced workspace organization through diligent cleanliness and inventory management practices.
- Boosted customer satisfaction by promptly addressing inquiries and providing precise information.
- Ensured safety compliance by meticulously learning and following protocols and procedures.
- Streamlined stock management by effectively organizing inventory and prioritizing tasks.
Cashier/fry cook
Mobile/ Circle K
07.2019 - 06.2022
- Enhanced shopping experiences by providing exceptional customer service.
- Processed transactions accurately using point-of-sale systems for efficiency.
- Maintained organized, clean checkout areas to improve customer satisfaction.
- Facilitated cash, credit, and debit transactions with high efficiency.
- Increased sales by addressing customer needs and offering tailored product recommendations.
- Ensured compliance with policies while efficiently managing transaction processes.
Pharmacy assistant/ cashier
Walmart
11.2018 - 02.2019
- Ensured accurate medication information by assisting pharmacists in prescription verification.
- Maintained inventory accuracy through organized stock management and regular audits.
- Streamlined prescription order processing with efficient pharmacy management software use.
- Provided timely information about order status and pharmacy procedures via telephone.
- Welcomed customers and offered knowledgeable assistance to address their inquiries.
- Handled sensitive patient situations with professionalism and ensured confidentiality.
Customer support agent- phones, and chat
Xerox Corporation (Contracting for Google)
08.2014 - 12.2014
- Boosted customer satisfaction by efficiently resolving inquiries across various channels.
- Collaborated with teams to troubleshoot technical issues, ensuring timely solutions.
- Prioritized urgent support tickets for prompt resolution and improved service efficiency.
- Enhanced accessibility by assisting customers through phone, email, and social media.
- Monitored support ticketing system, escalating issues for faster customer support.
Office Assistant
Bay Equity Home Mortgage
02.2013 - 04.2014
- Position restructured
Loan Coordinator
Absolute Mortgage Company
08.2012 - 02.2013
- Office closed
Electrical Installations
THE BOEING CO.
02.2008 - 02.2009
- Chemical sensitivity
Assistant Manager- Retail
ACE HARDWARE
04.2007 - 08.2007
- Position downsized
Education
Associate of Arts - Business Accounting
University of Phoenix
Phoenix, AZ09.2012
No Degree - Pastry Chef Program
Auguste Escoffier School of Culinary Arts
Denver11-2022
Skills
- Active learning
- Social media proficiency
- Persuasion techniques
- Financial literacy
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Verbal and written communication
Timeline
Choice Counselor
Automated Health Systems
06.2024 - Current
Cashier
C-Store
12.2023 - 02.2024
Supply Clerk
Florida State Hospital
03.2023 - 12.2023
Clerk
Evergreen 76 Station
06.2022 - 03.2023
Cashier/fry cook
Mobile/ Circle K
07.2019 - 06.2022
Pharmacy assistant/ cashier
Walmart
11.2018 - 02.2019
Customer support agent- phones, and chat
Xerox Corporation (Contracting for Google)
08.2014 - 12.2014
Office Assistant
Bay Equity Home Mortgage
02.2013 - 04.2014
Loan Coordinator
Absolute Mortgage Company
08.2012 - 02.2013
Electrical Installations
THE BOEING CO.
02.2008 - 02.2009
Assistant Manager- Retail
ACE HARDWARE
04.2007 - 08.2007
Associate of Arts - Business Accounting
University of Phoenix
No Degree - Pastry Chef Program
Auguste Escoffier School of Culinary Arts