Veronica Charles
Tyler
Summary
Dynamic Community Manager with a proven track record at Cambridge Management, Inc., enhancing resident satisfaction through effective tenant retention strategies and exceptional customer service. Skilled in market analysis and budget management, I excel in fostering strong resident relations while driving occupancy rates and improving operational efficiency.
Overview
24
24
years of professional experience
Work History
Community Manager
Cambridge Management, Inc.
Palm Bay
07.2024 - Current
- Handling day-to-day tasks, managing resident inquiries, providing direction to business marketing, and influencing demand to increase and sustain residential occupancy.
- Using tactical and strategic business planning opportunities to provide a solution for business and monitor rehabilitated apartments.
- Understanding residents' behavior, observing economic trends, and then reacting accordingly.
- Communicate with different vendors for scheduling, the scope of work, and the products required to complete rehab units.
- Using competitive focus on the market by conducting a market survey weekly.
- Oversaw maintenance requests, ensuring timely responses and resident communication.
- Trained staff on customer service best practices to improve resident interactions.
- Analyzed community feedback to implement improvements in services and programs.
Property Manager
Millennia Housing Management
Cocoa
05.2023 - 07.2024
- Improve resident satisfaction rates by creating tenant retention and handling tenant complaints.
- Prepare and enforce rules and regulations.
- Inspecting tour routes, showing apartments to potential prospects, and enthusiastically answering questions about amenities, local community events.
- Ensuring timely rent collection by enforcing lease agreements, setting up payment schedules and following up on late payments.
- Effectively handled all leasing administrative and clerical duties.
- Supervise staff and Maintenance.
- Respond to residents needs and concerns in a timely manner.
- Handle entire move-in process (ex: resident screening, income verification, compliance screening, lease signing).
Property Manager
Public Storage
Mansfield
10.2012 - 04.2023
- Bank run/deposits
- Contact delinquent customers.
- Inventory
- Administration/sales
- Measured storage units at customer's discretion to assure them the unit is sustainable for their needs.
Property Manager
Abbey Residential
Houston
12.2001 - 09.2012
- Conduct regular property Inspections and visitations with tenants
- Obtain bids and manage capital improvement projects
- Assist with preparation of rent commencement letters, delivery notices, etc.. for new tenants
- Complete other special projects and duties assigned
- Quality and Assurance
- Coordinate move-in for new tenants and move-out inspections for tenants vacating their space.
- Update and maintain property condition reports with respect to roofs, HVAC, units, parking lot etc…
Education
GED and Business Administration Degree - Business Administration
Remington College
Dallas, TX05.2004
Skills
- Training and development
- Organizational skills
- Sales
- RealPage
- Financial acumen
- B2B sales
- Accounts receivable and payable
- Recruiting
- Management
- Business development
- Microsoft Office
- Section 8
- Customer service
- Fair housing regulation
- LITHC, HUD, and conventional properties
- Social media management
- detail-oriented
- zoom
- claims
- data entry
- Xcel
- Good at spreadsheets
- comfortable with handling confidential information
- patient
- calm under pressure
- Tenant retention strategies
- Maintenance coordination
- Customer relationship management
- Property inspections
- Market analysis
- Budget management
- Resident relations
- Lease administration
- Knowledgeable in [software]
- Outreach campaigns
- Database management
- Problem-solving
- Contract negotiation
- Income and expense management
- Staff management
- Web analytics
- Community marketing
- Public speaking
- Multitasking and organization
- Verbal and written communication
- CRM software
- Active listening
- Client service and support
- Payment processing
Affiliations
- put together marketing events
- awarded employee of the year for Great customer Service.
- hosted management work shops
- volunteer annually at homeless shelters and food banks
Languages
English
Professional
Websites
References
References available upon request.
Timeline
Community Manager
Cambridge Management, Inc.
07.2024 - Current
Property Manager
Millennia Housing Management
05.2023 - 07.2024
Property Manager
Public Storage
10.2012 - 04.2023
Property Manager
Abbey Residential
12.2001 - 09.2012
GED and Business Administration Degree - Business Administration
Remington College
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