Veronica Chavez
Atwater,CA
Summary
Dedicated manager with strong leadership and role model abilities. Offering 7 years of FQHC management experience and over 10 years of clinical experience. Highly organized, proactive and punctual with a team-oriented mentality. Experienced in hiring, training, and in directing workflows.
Overview
12
12
years of professional experience
Work History
Community Outreach Manager
Livingston Community Health
2021.03 - Current
- Development and implementation of the Livingston Community Health Mobile Unit and overseeing the outreach & enrollment department while eliminating perceived barriers to apply for health care coverage through Covered CA and Medi-Cal
- Plan, develop, and implement the outreach & enrollment program(s) that reached Livingston Community Health populations, including but not limited to special targeted populations such as the undocumented and the homeless
- Implemented a work plan within the allowed budget
- Track, evaluate, and report as outlined in the grant's requirements and specifications
- Create and update department workflows to ensure the department's efficiency and accountability
- Key connector in the development of significant new partnerships
- Responsible for organizing and collaborating with other partners to facilitate vaccination efforts in communities and areas we serve
- Plan, prepare, coordinate, execute, and monitor all COVID- 19 mobile events in both Stanislaus and Merced counties
- Hiring, monitoring, training, and evaluating staff.
Primary Care Services Manager
Livingston Community Health
2018.12 - 2021.03
- Responsible for the overall management of medical assistants at three locations which included our Main Street, Campus Site, and Wolves Wellness Center locations
- Oversight of financial, billing, clinical operations, and regulatory compliance
- Partnered with the Director of Nursing to align the nursing staff with the health center's needs
- Oversaw a team of 25 employees and managed daily operations which included maintaining employees’ understanding of roles, workflows, clinic schedule, and staff coverage, which also included calling off coverage, extended hours, and time-off coordination
- Planned, lead, implemented, and monitored an improved back-office workflow system
- This improved patient and staff safety
- It increased to additional 2 patients per provider a day, an increase in revenue for the organization, and better health outcomes for our patients
- Under my leadership, our clinics of 15+ providers saw up to 300 patients per day which included emergency visits, same-day appointments, telehealth, Diabetic Retinopathy Screening MAT, Health Education, OB-GYN, CPSP, and more
- Lead the medical sites in the implementation of guidelines set forth for accreditation
- Implemented standardized methods for sterilization of medical instruments and rooms
- Including standard guidelines to eliminate patient cross-contamination, maintenance of proper record keeping of sterilization units and instruments
- Including spore testing, biological and steam testing
- Provided support for quality reporting measures including, but not limited to HIPPA compliance, infection control, emergency preparedness, HR policies, safety, and patient service
- Expertise level experience with Medi-Cal billing and aid codes, and sliding scale fee program.
Patient Services Coordinator/Supervisor
Livingston Community Health
2015.09 - 2018.12
- Lead the outreach and enrollment program that will reach the uninsured, newly eligible, and renewal eligible population
- Identify and engage in major Medi-Cal and Covered CA renewal and retention application processes
- Responsible for application, enrollment, retention, education, development, and implementation
- Increase awareness of ACA that encompasses affordable coverage options available through the Affordable Care Act (ACA)
- Maintained and ensured the highest Livingston Community Health standards of practice in activities and promotional events
- Evaluate and implement new and innovative ways to improve upon our organizational efforts to reach desired outcomes
- Facilitate in forming liaisons/partnerships between LCH and other organizations to coordinate and integrate outreach & enrollment efforts for the program(s) in the Central Valley Region.
Patient Services Representative
Golden Valley Health Centers
2010.12 - 2015.09
- Identify and engage all eligible populations including but not limited to special targeted populations (e.g., LEP mixed-status families)
- Provide outreach & enrollment through various channels including, but not limited to school-based functions, collaboration with faith-based and other community partners, festivals, farmer markets/flea markets, community meetings/initiatives utilizing Golden Valley Health Centers marketing materials and web-site
- Maintain and ensure the highest Golden Valley Health Centers standards of practice in activities and promotional items
- Evaluate and implement new and innovative ways to improve upon our organizational efforts to reach desired outcomes
- Represented the organization as the spokesperson to promote all of our programs and services offered by radio, newspaper, and our biggest partner for TV (Univision) in Fresno.
Education
Merced College
Merced, CA2023
High School Diploma -
Argus High School
06.1998
Skills
- Budget Administration
- Task Delegation
- Schedule Management
- Time Management
- Staff Training
- Team Development
- Business Acumen & Development
- Organizational Skills
- Data Tracking & Collection
- Community Engagement
- Outreach Management
- Community Outreach Programs
- Community Events
- Document Organization
- Resource Referrals
- Engaging Communications
Accomplishments
- Covered CA Certified Enrollment Counselor 2022-2023
- First Aid/CPR Certified
Timeline
Community Outreach Manager
Livingston Community Health
2021.03 - Current
Primary Care Services Manager
Livingston Community Health
2018.12 - 2021.03
Patient Services Coordinator/Supervisor
Livingston Community Health
2015.09 - 2018.12
Patient Services Representative
Golden Valley Health Centers
2010.12 - 2015.09
Merced College
High School Diploma -
Argus High School
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