Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Idiomas
Cronología
Manager
Veronica Chavez Pedraza

Veronica Chavez Pedraza

Resumen profesional

Professional growth, gaining new knowledge.

Datos destacados

24
24
years of professional experience

Experiencia

STORES ASSOCIATE

ROSS DRESS FOR LESS
Orlando, Florida
10.2024 - Actual

HERES'S A CONCISE SUMMARY OF THE RESPONSIBILITIES OF A ROSS STORES ASSOCIATE IN THE FITTING ROOM AREA.

• CUSTOMER ASSISTANCE: GREET CUSTOMERS, ANSWER QUESTIONS, AND PROVIDE SUPPORT TO ENSURE A POSITIVE SHOPPING EXPERIENCE.
• FITTING ROOM OPERATIONS: MANAGE FITTING ROOM ACCESS, MONITOR THE NUMBER OF ITEMS TAKEN IN AND OUT, AND MAINTAIN FITTING ROOM CLEANLINESS AND ORGANIZATION.
• LOSS PREVENTION: FOLLOW POLICIES TO PREVENT THEFT BY KEEPING TRACK OF MERCHANDISE AND REPORTING SUSPICIOUS ACTIVITIES.
• MERCHANDISE ORGANIZATION: RETURN TRIED- ON ITEMS TRIED- ON ITEMS TO THE SALES FLOOR IN THE CORRECT DEPARTMENTS AND ENSURE RACKS ARE TIDY.
• TEAMWORK: COLLABORATE WITH OTHER ASSOCIATES AND MANAGEMENT TO MAINTAIN STORE STANDARDS AND MEET CUSTOMER NEEDS.

RUNNER

APDC
Orlando, Florida
10.2024 - 01.2025

CUSTOMER SERVICE, DELIVERY OF CUSTOMER REQUIREMENTS, CUSTOMER PROBLEM SOLVING, TEAMWORK.

REVIEW AND CLEANING OF PUBLIC AREAS, WHITE LINE FOLDING IN LOUNDRY, ROOM CLEANING IF REQUIRED BY CUSTOMERS, WORK COORDINATION WITH FROND DEST.

RUNNER

UNIMAC
Orlando
06.2024 - 10.2024
  • CUSTOMER SERVICE, DELIVERY OF CUSTOMER REQUIREMENTS, CUSTOMER PROBLEM SOLVING, TEAMWORK


HOUSEKEEPING

BEST CLEANING COMPANY LLC
Orlando
02.2024 - 05.2024
  • CLEANING OF HOUSES, APARTMENTS, AND DEEP CLEANING OF VACATION APARTMENTS

REGIONAL HEAD OF OPERATIONS AND ACCOUNTING

BANCO SOLIDARIO S.A.
Santa Cruz
03.2021 - 07.2023
  • FUNCTIONS: PERSONNEL MANAGEMENT, TEAM WORK, INTERNAL AND EXTERNAL CUSTOMER SERVICE, CUSTOMER COMPLAINTS SERVICE, PROBLEM SOLVING IN ACCOUNTING OR PERSONNEL AGENCIES, CONTROL OF GOAL COMPLIANCE, STAFF TRAINING AND EVALUATION, SALE OF FINANCIAL SERVICES, DEFENSE BEFORE INTERNAL AND EXTERNAL AUDITS OF THE AREA, PRESENTATION OF PROPOSALS FOR IMPROVEMENTS IN INTERNAL PROCESSES OF THE ENTITY, REVIEW OF DAILY ACCOUNTING BALANCES, OPERATIONAL CONTROL, REVIEW OF FINANCIAL STATEMENTS OF THE REGIONAL, ACCOUNTING ADJUSTMENTS, AND EVERYTHING THAT ARISES ON A DAILY BASIS
  • PERSONAL ACHIEVEMENT: PROFESSIONAL GROWTH ENTERING AS A CASHIER, PROMOTING TO 5 POSITIONS DURING THE YEARS OF WORK
  • ACHIEVEMENT AS A DEPARTMENT: TRAINED PERSONNEL WITH A HIGH LEVEL OF PROFESSIONAL GROWTH WITHIN THE INSTITUTION, AUDIT REPORTS WITH AND ACCEPTABLE RATING

REGIONAL OPERATIONAL CONTROL MANAGER

BANCO SOLIDARIO S.A.
Santa Cruz
12.2016 - 02.2021
  • REVIEW AND CONTROL OF AGENCIES AND TREASURY, REVIEW AND DEFENSE OF AUDIT REPORTS OF THE AGENCIES AND THE DIFFERENT AREAS, CASH AREAS TO THE DIFFERENT AGENCIES AND ATMS, TRAINING FOR OPERATIONAL STAFF

AGENCY OPERATIONS MANAGER

BANCO SOLIDARIO S.A.
Santa Cruz
06.2008 - 11.2016
  • SAVINGS ACCOUNT AND DPF ACCOUNT OPENING, CUSTOMER SERVICE AND COMPLAINTS, CASH AREA TRANSACTION REVIEW, CASH AREA AUDITS, CASH COUNTING, ATM MANAGEMENT AND LOADING, NATIONAL AND INTERNATIONAL MONEY ORDERS SENDING, ACH TRANSFERS, AGENCY DEBIT CARD MANAGEMENT, CREDIT DISBURSEMENTS, APPLICATION OF CREDIT ASSOCIATED PENALTIES, AND ALL TYPES OF CREDIT RELATED TRANSACTIONS

OPERATIONS ASSISTANT

BANCO SOLIDARIO S.A.
Santa Cruz
02.2008 - 06.2008
  • CUSTOMER SERVICE, CREDIT DISBURSEMENT, SAVINGS ACCOUNT OPENING, CREDIT ASSOCIATED PENALTIES

AGENCY OPERATIONS MANAGER A.I.

BANCO SOLIDARIO S.A.
Santa Cruz
12.2006 - 01.2008
  • SAVINGS ACCOUNT AND DPF ACCOUNT OPENING, CUSTOMER SERVICE AND COMPLAINTS, CASH AREA TRANSACTION REVIEW, CASH AREA AUDITS, CASH COUNTING, ATM MANAGEMENT AND LOADING, NATIONAL AND INTERNATIONAL MONEY ORDERS SENDING, ACH TRANSFERS, AGENCY DEBIT CARD MANAGEMENT, CREDIT DISBURSEMENTS, APPLICATION OF CREDIT ASSOCIATED PENALTIES, AND ALL TYPES OF CREDIT RELATED TRANSACTIONS

CUSTOMER SERVICE ASSISTANT

BANCO SOLIDARIO S.A.
Santa Cruz
04.2005 - 11.2006
  • CUSTOMER SERVICE, CUSTOMER COMPLAINTS SERVICE, SAVINGS ACCOUNT OPENING, CREDIT DISBURSEMENTS, INTERNATIONAL AND NATIONAL MONEY TRANSFERS, CREDIT PAYMENT DEBITS

CASHIERS

BANCO SOLIDARIO S.A.
Santa Cruz
06.2003 - 03.2005
  • CUSTOMER SERVICE, COLLECTION OF FINANCIAL SERVICES, RECEIPT OF CASH DEPOSITS, CHECKS, WITHDRAWALS OF CASH, COLLECTION OF BASIC SERVICES, TAXES AND OTHERS
  • COUNTING AND SELECTION OF CASH ON A DAILY BASIS

Secretary

SERVICIOS COMPUTACIONALES BERDEJA
Santa Cruz
03.2001 - 05.2003
  • CUSTOMER SERVICE, ANSWERING CALLS, WRITING LETTERS AND REPORTS, PRODUCING PRODUCT QUOTES

Formación

LICENCIATURA ING. COMERCIAL -

UNIVERSIDAD TECNOLOGICA DE SANTA CRUZ DE LA SIERRA
02.2002 - 7 2010

MAESTRIA FINANZAS CORPORATIVAS - undefined

UAGRM BUSINESS SCHOOL
06.2019 - 6 2023

Enfatiza tus habilidades clave

  • TEAM COLLABORATION
  • CASH HANDLING
  • ADAPTATION TO CHANGES
  • EASE OF COMMUNICATION
  • CUSTOMER SERVICE
  • PROBLEM-SOLVING
  • ATTENTION TO DETAIL
  • ADAPTABILITY
  • ORGANIZATIONAL SKILLS

Idiomas

Español
Idioma nativo
English
Intermedio
B1

Cronología

STORES ASSOCIATE

ROSS DRESS FOR LESS
10.2024 - Actual

RUNNER

APDC
10.2024 - 01.2025

RUNNER

UNIMAC
06.2024 - 10.2024

HOUSEKEEPING

BEST CLEANING COMPANY LLC
02.2024 - 05.2024

REGIONAL HEAD OF OPERATIONS AND ACCOUNTING

BANCO SOLIDARIO S.A.
03.2021 - 07.2023

MAESTRIA FINANZAS CORPORATIVAS - undefined

UAGRM BUSINESS SCHOOL
06.2019 - 6 2023

REGIONAL OPERATIONAL CONTROL MANAGER

BANCO SOLIDARIO S.A.
12.2016 - 02.2021

AGENCY OPERATIONS MANAGER

BANCO SOLIDARIO S.A.
06.2008 - 11.2016

OPERATIONS ASSISTANT

BANCO SOLIDARIO S.A.
02.2008 - 06.2008

AGENCY OPERATIONS MANAGER A.I.

BANCO SOLIDARIO S.A.
12.2006 - 01.2008

CUSTOMER SERVICE ASSISTANT

BANCO SOLIDARIO S.A.
04.2005 - 11.2006

CASHIERS

BANCO SOLIDARIO S.A.
06.2003 - 03.2005

LICENCIATURA ING. COMERCIAL -

UNIVERSIDAD TECNOLOGICA DE SANTA CRUZ DE LA SIERRA
02.2002 - 7 2010

Secretary

SERVICIOS COMPUTACIONALES BERDEJA
03.2001 - 05.2003
Veronica Chavez Pedraza