Veronica Chavez De Faith
Independence,Missouri
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
21
21
years of professional experience
Work History
Agency Licensed Producer
Farmers Insurance Agency
01.2015 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain strong relationships with clients in English and Spanish
- Participated in continuing education programs for ongoing professional development and staying up-to-date on industry advancements.
- Expanded clientele base through targeted marketing campaigns and networking events, increasing brand visibility in the market.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Educated customers on various insurance products, empowering them to make informed decisions regarding their policies.
Assistant Manager
Bank of America Corp.
01.2006 - 01.2015
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, to prevent losses
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
Retail Store Manager
Family Dollar Stores
01.2004 - 01.2006
- Managed store organization, maintenance, and purchasing functions.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Arts - Graphic Design
The University of Texas At El Paso (UTEP)
El Paso, TXSkills
- Bilingual document translation expertise
- Proficient in bilingual communication
- Effective problem resolution
- Client requirement analysis
- Customer service proficiency
- Customer service expertise
- Effective time management
- Strong organizational skills
- Understanding customer needs
- Composed in high-stress situations
- Collaborative teamwork
- Flexible approach to change
- Effective communication skills
- Effective listening
- Client engagement strategies
- Professional phone communication
- Client service recommendations
- Effective conflict resolution
- Client account management
- Investigating problem areas
Languages
Spanish
Native or Bilingual
Timeline
Agency Licensed Producer
Farmers Insurance Agency
01.2015 - Current
Assistant Manager
Bank of America Corp.
01.2006 - 01.2015
Retail Store Manager
Family Dollar Stores
01.2004 - 01.2006
Bachelor of Arts - Graphic Design
The University of Texas At El Paso (UTEP)
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