Veronica Chesson
Fitchburg,MA
Overview
18
18
years of professional experience
Work History
Patient Care Technician
Mass General Brigham Newton-Wellesley Hospital
Newton, MA
06.2024 - Current
- Monitored vital signs of patients recovering from anesthesia and took corrective action when necessary.
- Provided post-anesthesia care to patients following surgical procedures, monitoring their condition and responding to any changes.
- Provided emotional support to families during critical times in the recovery process.
- Responded quickly and appropriately to emergency situations involving cardiac arrest or respiratory distress using CPR techniques if necessary.
- Supported physical therapists in helping patients regain mobility after surgery through range of motion exercises.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Interm Executive Assistant
UMass Memorial - HealthAlliance Hospital
Leominster, MA
02.2024 - 05.2025
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed and tracked expenses to meet company budget requirements.
- Took detailed notes in meetings and disseminated information afterward.
Hospital Scheduling Coordinator
UMass Memorial - HealthAlliance Hospital
Leominster, MA
12.2022 - 05.2024
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments, and time-off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Maintained up-to-date records of staff availability, absences, holidays, and vacations.
- Ensured the accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Drafted documents outlining specific duties assigned to employees during their shifts.
- Organized training sessions on proper scheduling techniques for new hires.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
Patient Care Technician, COVID-19 Unit
Mount Auburn Hospital
Cambridge, MA
05.2020 - 05.2022
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Monitored, measured and documented patients' vital signs in EMR system.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Responded to bell or light signal calls to assist patients with needs.
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Kept instruments and equipment clean and sanitized.
- Restocked unit frequently with necessary medical supplies.
- Maintain working knowledge on how to correctly dress in PPE and discard of PPE.
- Oriente and train new staff on proper procedures and policies.
Patient Care Technician
Emerson Hospital/Emergency Dept.
Concord, MA
12.2018 - 09.2020
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Documented patient intake and dietary requirements and assisted with feeding.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
Unit Coordinator
Emerson Hospital/Emergency Dept.
Concord, MA
09.2018 - 09.2020
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Performs a variety of secretarial and clerical duties for the Emergency department
- Handles patient information in an organized confidential manner
- Receives and triage calls to unit appropriately
- Assist with ambulance Dispatch for 911 Emergency calls and also wide dispatch for transfers
- Maintains and supports patients rights to care, privacy and respect
Unit Coordinator/Certified Clinical Assistant
Mount Auburn Hospital
Cambridge, MA
05.2007 - 11.2018
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Assemble all patients records and file information in a timely manner
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and assisted with feeding.
- Documented activities and recorded information in EMR system.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
High School Diploma -
Somerville High School
Somerville, MA06.2006
Skills
- Bilingual in Spanish and English
- Computer proficiency
- CPR/first aid certified
- Phlebotomy Technician
- Medical terminology knowledge
- PPE use
- Team leadership strength
- Training and development skill
- Recruiting and hiring
- Customer service
- Administrative Support
- Staff Management
- Scheduling
- Payroll
- Policy Enforcement
- Self-starter
- Skilled in Kronos
- Deadline-oriented
Timeline
Patient Care Technician
Mass General Brigham Newton-Wellesley Hospital
06.2024 - Current
Interm Executive Assistant
UMass Memorial - HealthAlliance Hospital
02.2024 - 05.2025
Hospital Scheduling Coordinator
UMass Memorial - HealthAlliance Hospital
12.2022 - 05.2024
Patient Care Technician, COVID-19 Unit
Mount Auburn Hospital
05.2020 - 05.2022
Patient Care Technician
Emerson Hospital/Emergency Dept.
12.2018 - 09.2020
Unit Coordinator
Emerson Hospital/Emergency Dept.
09.2018 - 09.2020
Unit Coordinator/Certified Clinical Assistant
Mount Auburn Hospital
05.2007 - 11.2018
High School Diploma -
Somerville High School