Overview
Work History
Education
Skills
Timeline
Generic

Veronica Chesson

Fitchburg,MA

Overview

18
18
years of professional experience

Work History

Patient Care Technician

Mass General Brigham Newton-Wellesley Hospital
Newton, MA
06.2024 - Current
  • Monitored vital signs of patients recovering from anesthesia and took corrective action when necessary.
  • Provided post-anesthesia care to patients following surgical procedures, monitoring their condition and responding to any changes.
  • Provided emotional support to families during critical times in the recovery process.
  • Responded quickly and appropriately to emergency situations involving cardiac arrest or respiratory distress using CPR techniques if necessary.
  • Supported physical therapists in helping patients regain mobility after surgery through range of motion exercises.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Interm Executive Assistant

UMass Memorial - HealthAlliance Hospital
Leominster, MA
02.2024 - 05.2025
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Managed and tracked expenses to meet company budget requirements.
  • Took detailed notes in meetings and disseminated information afterward.

Hospital Scheduling Coordinator

UMass Memorial - HealthAlliance Hospital
Leominster, MA
12.2022 - 05.2024
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed methods for tracking and managing scheduling data, including shift assignments, and time-off requests.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
  • Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
  • Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
  • Maintained up-to-date records of staff availability, absences, holidays, and vacations.
  • Ensured the accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
  • Drafted documents outlining specific duties assigned to employees during their shifts.
  • Organized training sessions on proper scheduling techniques for new hires.
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.

Patient Care Technician, COVID-19 Unit

Mount Auburn Hospital
Cambridge, MA
05.2020 - 05.2022
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Monitored, measured and documented patients' vital signs in EMR system.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Responded to bell or light signal calls to assist patients with needs.
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
  • Kept instruments and equipment clean and sanitized.
  • Restocked unit frequently with necessary medical supplies.
  • Maintain working knowledge on how to correctly dress in PPE and discard of PPE.
  • Oriente and train new staff on proper procedures and policies.

Patient Care Technician

Emerson Hospital/Emergency Dept.
Concord, MA
12.2018 - 09.2020
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.

Unit Coordinator

Emerson Hospital/Emergency Dept.
Concord, MA
09.2018 - 09.2020
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Performs a variety of secretarial and clerical duties for the Emergency department
  • Handles patient information in an organized confidential manner
  • Receives and triage calls to unit appropriately
  • Assist with ambulance Dispatch for 911 Emergency calls and also wide dispatch for transfers
  • Maintains and supports patients rights to care, privacy and respect

Unit Coordinator/Certified Clinical Assistant

Mount Auburn Hospital
Cambridge, MA
05.2007 - 11.2018
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Assemble all patients records and file information in a timely manner
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Documented activities and recorded information in EMR system.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Education

High School Diploma -

Somerville High School
Somerville, MA
06.2006

Skills

  • Bilingual in Spanish and English
  • Computer proficiency
  • CPR/first aid certified
  • Phlebotomy Technician
  • Medical terminology knowledge
  • PPE use
  • Team leadership strength
  • Training and development skill
  • Recruiting and hiring
  • Customer service
  • Administrative Support
  • Staff Management
  • Scheduling
  • Payroll
  • Policy Enforcement
  • Self-starter
  • Skilled in Kronos
  • Deadline-oriented

Timeline

Patient Care Technician

Mass General Brigham Newton-Wellesley Hospital
06.2024 - Current

Interm Executive Assistant

UMass Memorial - HealthAlliance Hospital
02.2024 - 05.2025

Hospital Scheduling Coordinator

UMass Memorial - HealthAlliance Hospital
12.2022 - 05.2024

Patient Care Technician, COVID-19 Unit

Mount Auburn Hospital
05.2020 - 05.2022

Patient Care Technician

Emerson Hospital/Emergency Dept.
12.2018 - 09.2020

Unit Coordinator

Emerson Hospital/Emergency Dept.
09.2018 - 09.2020

Unit Coordinator/Certified Clinical Assistant

Mount Auburn Hospital
05.2007 - 11.2018

High School Diploma -

Somerville High School

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Veronica Chesson