Veronica Cheverez
East Hartford
Summary
Emergency medical professional, prepared to apply extensive field experience in high-stress environments. Proven ability to manage critical incidents effectively, ensuring patient safety and care. Strong focus on collaboration, adaptability, and delivering reliable results.
Overview
12
12
years of professional experience
Work History
Emergency Technician
Manchester Memorial Hospital
Manchester, CT
05.2025 - Current
- Vital Signs & Patient Monitoring
- EKG/ECG Administration
- Phlebotomy & Specimen Collection
- Patient Transport
- Breathalyzer
- Restrain Combative Patients
Care Coordinator
A&B Homecare Solutions, LLC
Manchester, CT, US
04.2024 - Current
- Experienced in covering schedules and assigning specific jobs. Trained candidates and offered available cases.
- Monitored caregiver performance and there timecard to meet payroll deadline.
- Documentation and record keeping.
Nurse Technician 2
Health Central Hospital
New Britain, CT, US
08.2022 - 02.2024
- Provided compassionate support to families navigating behavioral health and social service programs
- Maintained confidential client information in compliance with HIPAA
- Coordinated appointments and communicated with multidisciplinary teams
- Demonstrated empathy and professionalism when assisting individuals in crisis
Customer Service Representative
The Village For Children and Family
Hartford, CT, US
03.2021 - 08.2022
- Managed 50+ client interactions daily via phone and in person
- Reduced appointment scheduling errors by 95% through improved documentation practices
- Supported intake processing for 80+ families per month
- Maintained 98%+ accuracy in client data entry
Customer Service Expert
Allstate
Hartford, CT, US
10.2019 - 03.2021
- Retrieved Payments in person or by telephone. Resolved customer service or billing complaints.
- Offer and sale customers insurance policy.
Receptionist/Cashier
Lia Hyundai
Hartford, CT, US
05.2018 - 10.2019
- Retrieved Payments and scheduled service appointments.
- Fulfilling customer requests. Building positive customer service experience.
Personal Care Assistant (PCA)
A&C Elderly Care
East Hartford, CT, US
01.2016 - 05.2018
- Performed basic housekeeping tasks and meal prepping.
- Provided direct care including bathing, dressing, and grooming clients.
Style Advisor Seasonal
Justice
Farmington, CT, US
09.2015 - 01.2016
- Ensured Sale Goals are met.
- Demonstrated customers appropriate clothing and accessories for various occasions.
Group Leader
Treehouse
Windsor, CT, US
10.2013 - 08.2014
- Mentored 3rd to 5th grade helping with school assignment's.
- Coordinated group activities and ensured smooth operations.
Education
High School -
Windsor High School
Windsor, CT06-2012
No Degree - Administrative Medical Assistant
Capital Community College
Hartford, CTNo Degree - CPI Training
Hartford Healthcare
Manchester, CTNo Degree - Certified Nurse Assistant
Hartford Healthcare
Southington, CTSkills
- Communication skills
- Problem-solving
- Scheduling
- Data entry
- Care planning
- Training and mentoring
- Time management
Languages
Spanish
Full Professional
Timeline
Emergency Technician
Manchester Memorial Hospital
05.2025 - Current
Care Coordinator
A&B Homecare Solutions, LLC
04.2024 - Current
Nurse Technician 2
Health Central Hospital
08.2022 - 02.2024
Customer Service Representative
The Village For Children and Family
03.2021 - 08.2022
Customer Service Expert
Allstate
10.2019 - 03.2021
Receptionist/Cashier
Lia Hyundai
05.2018 - 10.2019
Personal Care Assistant (PCA)
A&C Elderly Care
01.2016 - 05.2018
Style Advisor Seasonal
Justice
09.2015 - 01.2016
Group Leader
Treehouse
10.2013 - 08.2014
High School -
Windsor High School
No Degree - Administrative Medical Assistant
Capital Community College
No Degree - CPI Training
Hartford Healthcare
No Degree - Certified Nurse Assistant
Hartford Healthcare